Order Management Executive

Joseph Joseph Ltd; London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Company performance-related bonus

Hybrid working

External employee wellbeing support

Access to Perkbox

Training and Development

Season-ticket travel loan

Cycle to work scheme

Parental Leave support

Holiday trading and extra holiday days

Job summary

A leading houseware brand is seeking an Order Management Executive to efficiently process sales orders and ensure customer satisfaction. The ideal candidate will have B2B customer service experience, strong organisational skills, and proficiency in Microsoft Office, particularly Excel. This role offers a competitive salary with a hybrid working schedule and various employee perks.

Qualifications

• Experience in a B2B customer service role is an advantage.
• Ability to prioritise and multitask effectively.
• High attention to detail and a positive ‘can do’ attitude.
• Have a passion for service excellence.

Responsibilities

• Process sales orders promptly and accurately.
• Ensure compliance with customer requirements.
• Monitor customer order progress and resolve issues.
• Build relationships with customers and provide updates.

Skills

Organisational skills

Attention to detail

B2B customer service experience

Proficient in Microsoft Office

Effective team player

Tools

Microsoft Excel

NetSuite

SAP

Job description

Overview

Join to apply for the Order Management Executive role at Joseph Joseph Ltd.

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

What you will be doing

• Timely and accurate processing of sales orders (submitted via multiple channels).
• Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process and ensure these are communicated and followed.
• Monitoring of customer orders as they progress through the supply chain and resolve/escalate where necessary.
• Accurate production and supply of all documents related to the supply and/or export of customer orders.
• Build relationships with external and internal customers, ensuring they are updated with their orders progress.
• Timely response to all enquiry’s, working to achieve first contact resolution.
• Drive development of improved customer order process, service delivery and behaviours.
• Measure and report service metrics through accurate and consistent use of systems and analytics as required.
• Ensure service level standards and KPI’s are maintained to a high standard.
• Support the Head of Order Management in delivery of a world class customer experience.

What we need from you

• Experience in a B2B customer service role working with retail customers is an advantage
• Organisational skills with the ability to prioritise and multitask effectively
• High attention to detail and a positive ‘can do’ attitude
• Have a passion for service excellence
• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
• Experience working with ERP applications such as NetSuite or SAP also an advantage
• Be an effective team player with a sense of fun.

What you will get from us

• Competitive salary and holiday allowance
• Company performance related bonus
• Hybrid working – 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Training and Development
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Supply Chain

Industries

• Retail and Wholesale

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