Customer Co-Ordinator

VANRATH; Craigavon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Progression opportunities

Job summary

VANRATH is recruiting a Customer Co-Ordinator for a leading supply chain organisation. You will handle order processing and customer service, liaising with clients to resolve delivery queries in a fast-paced environment. Salary is £28,500 per annum.

Responsibilities include processing EDI and manual orders via Navision, updating forecasts, and producing weekly SLA reports. The role offers a supportive team, clear progression paths, and a Monday-Thursday / Friday shift pattern with no weekends or

Qualifications

• Previous experience in customer service or order processing within supply chain or FMCG.
• Strong organization and attention to detail.
• Proficient in Microsoft Office, especially Excel and Word.
• Experience with ERP systems (Navision/Business Central) desirable.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities.

Responsibilities

• Process EDI and manual orders using Navision for accounts.
• Liaise with customers on delivery queries and resolve issues.
• Chase late or problematic deliveries with third-party logistics providers.
• Produce weekly service level reports for key accounts.
• Update order forecasts and monitor promotional line orders and phasing.
• Manage delivery bookings and coordinate with distribution services.
• Identify root causes of delivery or service issues and report to management.

Skills

Customer service

Order processing

Navision / Business Central

Excel

Word

ERP systems

Multi-tasking

Communication

Tools

Navision/Business Central

Job description

Looking to join a dynamic and customer-focused team? A leading organisation in the supply chain sector is seeking a dedicated Customer Co-Ordinator to uphold their reputation for exceptional service. If you thrive in a fast-paced environment and have a passion for delivering top-tier customer support, this role is your perfect next move.

Salary/Benefits

• £28,500 per annum
• Monday to Thursday: 8am to 4pm or 8:30am to 4:30pm
• Friday: 8:30am to 4pm
• No weekends or overnight shifts
• Supportive team environment
• Opportunities for progression and professional development

About your next employer

This company is a well-established leader within the supply chain industry, specialising in the management and distribution of products to major retail channels. Operating within a fast-moving, technology-driven environment, they support a diverse portfolio of significant clients. The team is vibrant, collaborative, and passionate about delivering excellence, with the successful candidate reporting directly to the Customer Service Manager.

About you

• Previous experience in a customer service or order processing role within supply chain or FMCG sectors
• Strong organisational skills and attention to detail
• Proficient in Microsoft Office, especially Excel and Word
• Experience with Business Central or similar ERP systems is desirable
• Excellent communication skills and a problem-solving mindset
• Ability to manage multiple priorities effectively

What you'll do

• Process EDI and manual orders using Navision for a range of accounts, ensuring accuracy and timeliness
• Liaise with customers regarding delivery queries and resolve issues promptly
• Chase late or problematic deliveries in coordination with third-party logistics providers
• Produce weekly Service Level reports for key accounts
• Update order forecasts and monitor promotional line orders and phasing
• Manage delivery bookings and coordinate with distribution services
• Identify root causes of delivery or service issues and report to management for continuous improvement

Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.