Order & Despatch Specialist

Chase Corporation; Winnersh; On-site; GBP 21,000 - 32,000; Full time

Job summary

Chase Corporation, via HumiSeal Europe Ltd in the UK, is seeking a Customer Services Representative to manage domestic and export orders, acting as a key liaison between customers and internal teams to ensure timely, accurate service. You will handle order entry, customer enquiries, despatch coordination, and credit documentation while maintaining high levels of customer satisfaction.

Proficiency in English is essential; knowledge of Oracle or Salesforce and Microsoft Office is advantageous.

Qualifications

• Demonstrates a commitment to delivering excellent customer service.
• Clear and professional communication with customers and colleagues at all levels.
• Ensures accuracy in all tasks, including order entry, documentation, and communication.
• Capable of handling multiple tasks while working effectively with other functions and departments.
• Proficiency in English is essential; French is beneficial.

Responsibilities

• Receive and process customer orders and inquiries.
• Coordinate with the Accounts, Despatch and other departments.
• Maintain account status and coordinate with teams when an account is on hold.
• Log customer complaints and collaborate with relevant departments to resolve issues.
• Support wider customer service activities and information accuracy using appropriate tools.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

English proficiency

Multi-tasking

Tools

Oracle

Salesforce

Microsoft Office

Windows

Job description

Chase Corporation, via HumiSeal Europe Ltd in the UK, is seeking a Customer Services Representative to manage domestic and export orders, acting as a key liaison between customers and internal teams to ensure timely, accurate service. You will handle order entry, customer enquiries, despatch coordination, and credit documentation while maintaining high levels of customer satisfaction.

Proficiency in English is essential; knowledge of Oracle or Salesforce and Microsoft Office is advantageous.