Order & Delivery Manager

Commsworld Ltd.; City of Edinburgh; On-site; GBP 25,000 - 40,000; Full time

Job summary

Commsworld Ltd. is seeking an Order Manager to receive, process and proactively manage orders from customers through delivery. You will place orders with suppliers, monitor progress, and provide regular updates to customers and partners via portals and CRM.

The role requires experience in customer service delivery, strong MS Office skills, and meticulous data handling. You will support project teams and assist with risk and change processes as needed.

Qualifications

• Experience delivering services to customers, preferably in telecoms or IT.
• Proficient in Word, Excel, PowerPoint, Outlook, MS Teams.
• Comfortable communicating with customers via phone, portals, email or chat.
• Diligent in capturing and relaying information across portals.

Responsibilities

• Process service orders promptly and accurately.
• Log orders via supplier portals and CRM systems.
• Keep customers, partners and colleagues updated during delivery.
• Coordinate with suppliers and monitor portals; contact via phone/email.
• Update CRM and related systems regularly and accurately.
• Maintain knowledge of systems and portals; update Handbook as needed.
• Assist colleagues with general queries and ad-hoc tasks.

Skills

Customer delivery

MS Office suite

Customer communication

Data accuracy

Job description

Commsworld Ltd. is seeking an Order Manager to receive, process and proactively manage orders from customers through delivery. You will place orders with suppliers, monitor progress, and provide regular updates to customers and partners via portals and CRM.

The role requires experience in customer service delivery, strong MS Office skills, and meticulous data handling. You will support project teams and assist with risk and change processes as needed.