Order & Delivery Flow Coordinator

CityFibre; Irlam; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Private medical insurance

Birthday leave

Job summary

CityFibre, based in the UK, is seeking a highly organised Planning, Performance & Control coordinator to drive customer orders through the delivery journey. You will maintain accurate records, provide clear updates, and collaborate with internal teams and partners to keep orders on track.

The role balances office and home work, with two to three days in the Irlam office weekly and full onboarding in the office.

Qualifications

• Experience in a customer service, coordination or administrative role.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and data accuracy.
• Ability to prioritise workload and manage competing demands.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Experience using CRM systems such as Salesforce is advantageous.

Responsibilities

• Coordinating customer orders through to successful delivery.
• Maintaining accurate records across Salesforce and delivery systems.
• Providing clear updates on order progress, delays and issues.
• Working with internal teams, partners and suppliers to keep orders on track.
• Identifying and escalating data discrepancies, risks and blockers.
• Supporting order prioritisation and issue resolution activities.

Skills

Customer service

Coordination

Data accuracy

Stakeholder mgmt

Multitasking

Tools

Salesforce

Excel

Outlook

Job description

CityFibre, based in the UK, is seeking a highly organised Planning, Performance & Control coordinator to drive customer orders through the delivery journey. You will maintain accurate records, provide clear updates, and collaborate with internal teams and partners to keep orders on track.

The role balances office and home work, with two to three days in the Irlam office weekly and full onboarding in the office.