Customer Project Coordinator

CityFibre; Telford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

CityFibre, the UK's leading fibre-only network, seeks a Customer Project Coordinator to enhance project delivery and customer outcomes. This hybrid role balances home and office work, requiring strong data analysis and project coordination skills. Join a company committed to diversity and providing support for your career growth.

Benefits

25 days annual leave

Birthday off

Day off for charity support

Private medical insurance

Family friendly policies

Qualifications

• Experience supporting project delivery, RAID management, and project scheduling.
• Skills in preparing customer-facing reports and internal documentation.
• Strong background in administration, preferably with CRM systems.

Responsibilities

• Prepare and maintain project schedules, track performance, report internally.
• Generate reports for contractual commitments to support external teams.
• Monitor and escalate project performance issues as needed.

Skills

Data analysis

Project coordination

Strong organisational skills

Administrative skills

Education

Relevant project coordination experience

Tools

Salesforce CRM

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in one of our local offices on a monthly basis.

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.

Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.

What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

Joining us as a Customer Project Coordinator

You will coordinate projects that deliver strategic customer outcomes across the region(s), helping to ensure that projects and objectives are delivered on time, within scope and to the agreed financial budgets.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

• Prepare and maintain project schedules; track and report project performance internally
• Generate reports for contractual and commercial commitments to support external teams
• Monitor project performance against agreed tolerances and escalate issues as needed
• Track progress of tasks and actions using Salesforce CRM
• Provide support to Senior Customer Programme Managerand Project Managers across various tasks

What you’ll bring to the role

You will bring a strong data and analytical background, developed through hands-on experience in a relevant Project Coordination role. You’ll also have:

• Experiencesupporting project delivery through RAID management, project scheduling, and progress tracking
• Experience preparing presentations, customer-facing reports, and internal project documentation
• Strong administrative background with experience in CRM systems, especially Salesforce
• Strong organisational skills and the ability to be proactive

Diversity, Inclusion & Belonging

We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Covenant and we’re a Disability Confident Employer. Working together with our Employee Networks, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .

What you can expect from us

We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [emailprotected] . We want to help!