Order Desk Coordinator

CityFibre; Irlam; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Private medical insurance

Birthday leave

Job summary

CityFibre, based in the UK, is seeking a highly organised Planning, Performance & Control coordinator to drive customer orders through the delivery journey. You will maintain accurate records, provide clear updates, and collaborate with internal teams and partners to keep orders on track.

The role balances office and home work, with two to three days in the Irlam office weekly and full onboarding in the office.

Qualifications

• Experience in a customer service, coordination or administrative role.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and data accuracy.
• Ability to prioritise workload and manage competing demands.
• Confidence using Microsoft Office, particularly Excel and Outlook.
• Experience using CRM systems such as Salesforce is advantageous.

Responsibilities

• Coordinating customer orders through to successful delivery.
• Maintaining accurate records across Salesforce and delivery systems.
• Providing clear updates on order progress, delays and issues.
• Working with internal teams, partners and suppliers to keep orders on track.
• Identifying and escalating data discrepancies, risks and blockers.
• Supporting order prioritisation and issue resolution activities.

Skills

Customer service

Coordination

Data accuracy

Stakeholder mgmt

Multitasking

Tools

Salesforce

Excel

Outlook

Job description

Join our Planning, Performance & Control team, where you'll play a key role in keeping customer orders moving through the delivery journey, ensuring accurate data, effective coordination and a consistently positive customer experience. You'll receive a competitive salary, and a performance related bonus. This is some of what you can expect to be doing:

• Coordinating customer orders through to successful delivery
• Maintaining accurate records across Salesforce and delivery systems
• Providing clear updates on order progress, delays and issues
• Working with internal teams, partners and suppliers to keep orders on track
• Identifying and escalating data discrepancies, risks and blockers
• Supporting order prioritisation and issue resolution activities
  We're looking for a highly organised and customer-focused coordinator with strong attention to detail and the ability to manage multiple priorities in a fast-paced operational environment.

You’ll also have:

• Experience in a customer service, coordination or administrative role
• Strong communication and stakeholder management skills
• Excellent attention to detail and data accuracy
• Ability to prioritise workload and manage competing demands
• Confidence using Microsoft Office, particularly Excel and Outlook
• Experience using CRM systems such as Salesforce is advantageous
  This hybrid role offers a great balance of home and office working. You’ll be based in our Irlam office two to three days per week, and to support your onboarding and training, you’ll initially be required to attend the office Monday to Friday.

As the UK's largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.
We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family-friendly policies.