Dynamic Logistics Operations Coordinator

CitySprint; Warwick; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Enhanced parental leave

Mental health support

Healthcare benefits

Family-friendly days

Death in service

Job summary

CitySprint in Warwick is seeking an Operations Coordinator to keep daily couriers moving, support the control team, and ensure collections and deliveries meet customer SLAs. This busy role sits at the heart of our service centre and requires clear communication and good judgement.

You will coordinate designated couriers, resolve day-to-day queries, work with colleagues across operations and control, and keep systems such as CityTrak and X-Despatch up to date.

Qualifications

• Experience in a busy operational or customer service environment.
• Clear communication and multitasking ability.
• Organised, accurate and able to use systems.
• Basic Microsoft Office skills.
• DBS check required.

Responsibilities

• Coordinating designated couriers to meet customer SLAs.
• Supporting drivers and resolving day-to-day queries.
• Working with colleagues across operations and control.
• Keeping systems updated accurately (CityTrak / X-Despatch).
• Adapting plans as the day changes.

Skills

Operational experience

Confident communicator

Organised and accurate

MS Office

Tools

CityTrak

X-Despatch

Job description

CitySprint in Warwick is seeking an Operations Coordinator to keep daily couriers moving, support the control team, and ensure collections and deliveries meet customer SLAs. This busy role sits at the heart of our service centre and requires clear communication and good judgement.

You will coordinate designated couriers, resolve day-to-day queries, work with colleagues across operations and control, and keep systems such as CityTrak and X-Despatch up to date.