Fibre Service Delivery Specialist

Pine Media; Sheffield; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

28 days holiday

Rising to 32 days after six months

Job summary

Pine Media, based in Sheffield, is recruiting a Service Delivery Coordinator to drive orders from inquiry to activation. You will work across phone, email and web chat, coordinating with engineers, admin staff and the NOC to keep customers informed and orders on track.

The role emphasizes organisation, problem-solving, and clear communication, with a focus on timely activations and accurate order records from a busy Sheffield office.

Qualifications

• Experience in an order progression, coordination or customer service role in a job-based environment.
• Confident with customers across phone, email and web chat, and with colleagues in other teams.
• Strong organisation: manage many open orders and priorities.
• Accurate with detail — addresses, appointment times and records.
• Familiar with order management and CRM tools.
• Full UK driving licence.

Responsibilities

• Own orders from acceptance through to completion, driving each to its committed date.
• Spot stalled orders early and chase actions to unblock them.
• Keep order records and dates accurate in systems to reflect pipeline.
• Answer pre-order enquiries about coverage, packages and timescales; assist online orders.
• Set expectations with customers at each stage and update proactively when dates move.
• See services through to activation and confirm the customer is working before closing the order.
• Handle returns and CPE management when applicable.
• Take first line faults from customers, capture symptoms and escalate when needed.

Skills

Customer service

Order progression

Organisation

Communication

Problem solving

Tools

CRM systems

Order management

Job description

Pine Media, based in Sheffield, is recruiting a Service Delivery Coordinator to drive orders from inquiry to activation. You will work across phone, email and web chat, coordinating with engineers, admin staff and the NOC to keep customers informed and orders on track.

The role emphasizes organisation, problem-solving, and clear communication, with a focus on timely activations and accurate order records from a busy Sheffield office.