Optometry Services Liaison & Admin Lead

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 30,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an experienced administrator to provide a specialised secretarial service to the Optometry Department. You will manage patient and service enquiries, coordinate the Contact Lens Service administration, and support student and professional placements.

Working closely with the Optometry clinical team, you will ensure timely processing of invoices, vouchers, contracts, and communications, contributing to a high-quality patient

Qualifications

• Experience providing confidential administrative support.
• Strong organisational and time-management abilities.
• Excellent written and verbal communication.

Responsibilities

• Provide specialised administrative and secretarial support to the Optometry Department.
• Coordinate the Contact Lens Service administration, invoices, and payments.
• Manage HES vouchers and liaise with Finance and external optometrists.
• Coordinate student and professional placements, including schedules and contracts.
• Handle high volumes of enquiries by telephone and email with professionalism.
• Draft routine communications and manage departmental correspondence and deadlines.
• Organise meetings, minute-taking, action tracking and distribution of outcomes.
• Develop and improve administrative processes to enhance service delivery.

Skills

Administrative support

Secretarial skills

Communication skills

Data entry

Tools

MS Office

Email/calendar management

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an experienced administrator to provide a specialised secretarial service to the Optometry Department. You will manage patient and service enquiries, coordinate the Contact Lens Service administration, and support student and professional placements.

Working closely with the Optometry clinical team, you will ensure timely processing of invoices, vouchers, contracts, and communications, contributing to a high-quality patient