Optometry Liaison Specialist

NHS Jobs; Coventry; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

generous staff discount

free staff parking

Job summary

NHS Jobs in Coventry is seeking an experienced administrative professional to support the Optometry team. The role involves coordinating queries, ordering contact lenses, processing paperwork and ensuring timely delivery of lenses to patients.

You will liaise with Finance/Procurement, handle supplier invoices, and manage and record meeting minutes. The post supports student placements and internal coordination within a busy Trust.

Responsibilities

• Coordinate and respond to queries relating to Optometry services and the Lens service
• Order clinical contact lenses through external suppliers and process related paperwork
• Ensure timely delivery of lenses to patients and manage associated appointments
• Liaise with Finance/Procurement to ensure payment of invoices and audit invoicing
• Take minutes for meetings and circulate actions; arrange internal/external meetings on behalf of Head/Deputy Head of Optometry
• Develop and review administrative processes to improve efficiency within the Optometry service

Job description

Acting as the central point of contact for the Optometry Team, responding to and coordinating queries relating to the service Supporting the day to day coordination and administration of the Contant lens service. This includes ordering of clinical contact lenses through external companies. Processing of relevant paperwork attributed to the order and facilitation of internal checking processes. Ensures delivery of lenses to patients and any associated appointments. Maintains databases for ordering and invoicing. Liaison with Finance/Procurement to ensure payment of invoices in a timely manne HES Vouchers central point for spectacle voucher reclamation, auditing and invoicing of payments to community optometrist. This is in liaison with the Finance department Facilitator of student and professional placements, including placement dates, communication with students and relevant teams. Ensure coordination of honorary contracts and invoices, ensuring payment is received Manage extensive and often complex telephone enquiries relating to all Optometry services, responding sensitively and professionally within a highly interruptive environment. Use specialist knowledge and judgement to resolve queries independently, escalating to an Optometrist only where clinically necessary, and appropriately prioritising urgent matters Manages incoming mail and prioritises accordingly. Deals promptly with any mail that needs no supervision from the Head Optometrist/Deputy Head. Composes routine correspondence on own initiative or on brief instructions as to the content and ensures the satisfactory completion of work within deadlines Coordinate and arrange internal and external meetings on behalf of the Head and Deputy Head of Optometry, liaising with staff across the Trust and external organisations as required. Attend meetings to take accurate minutes, ensuring actions are clearly recorded, communicated, monitored and followed through to completion. Maintain awareness of current departmental issues and priorities, ensuring key personnel receive relevant and timely information Take responsibility for the ongoing development and review of administrative systems and processes within the remit of the post. Proactively identify areas for improvement and implement appropriate changes to improve efficiency, responsiveness and the effective delivery of the Optometry service. For further details please see the attached job description.

• generous staff discount
• free staff parking