Optometry Service Liaison & Admin Specialist

UHCW NHS Trust; Coventry; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Generous staff discount

Free staff parking

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry seeks an Optometry Liaison Specialist to deliver a specialised administrative and secretarial service for the Optometry Department, acting as the central liaison for the service.

You will coordinate patient and service enquiries, support the Contact Lens Service administration (including invoicing and payments), manage HES vouchers and student placements, and improve administrative processes.

Qualifications

• Experience delivering administrative and secretarial support to a busy department.
• Ability to coordinate enquiries and act as central liaison for the Optometry service.
• Experience processing invoices and payments and managing associated documentation.

Responsibilities

• Act as the first point of contact for the Optometry Service and coordinate enquiries.
• Coordinate the Contact Lens Service administration, including ordering lenses and managing documentation.
• Manage HES spectacle voucher claims, invoicing and payments with Finance.
• Coordinate student and professional placements and related contracts and payments.
• Handle high volumes of telephone enquiries professionally and escalating clinically when required.
• Draft routine correspondence and manage incoming mail and deadlines.
• Organise and support departmental meetings, including minute-taking and actions tracking.
• Develop and review administrative systems to improve efficiency and service delivery.

Skills

Administrative support

Secretarial duties

Communication skills

Invoice processing

Database management

Patient enquiries handling

Tools

MS Office

Database management

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry seeks an Optometry Liaison Specialist to deliver a specialised administrative and secretarial service for the Optometry Department, acting as the central liaison for the service.

You will coordinate patient and service enquiries, support the Contact Lens Service administration (including invoicing and payments), manage HES vouchers and student placements, and improve administrative processes.