Optometry Admin & Liaison Specialist

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 28,000 - 31,000; Part time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Optometry Liaison Specialist to provide specialised administrative support to the Optometry Department. You will act as a central liaison, coordinate patient and service enquiries, and ensure key administrative processes meet Trust and National requirements.

The role includes handling Contact Lens Service administration, invoicing, voucher coordination, and placements, working closely with the clinical team to deliver

Qualifications

• OCDL or equivalent
• NVQ3 in Administration or equivalent
• Key Skills in Maths and English or equivalent
• RSA/OCR III or equivalent typing/word processing

Responsibilities

• Act as the central point of contact for the Optometry Team, responding to and coordinating queries relating to the service
• Support the day to day coordination and administration of the Contact Lens Service, including ordering lenses and processing documentation
• Manage HES spectacle voucher claims, audits, invoicing and payments with Finance and community optometrists
• Coordinate student and professional placements, including placement schedules and honorary contracts
• Handle high volume of telephone enquiries professionally and sensibly, escalating to an Optometrist when clinically necessary
• Manage incoming mail and prioritise tasks, ensuring timely completion of communications and actions
• Compose routine correspondence and ensure deadlines are met
• Arrange internal and external meetings for Head/Deputy Head of Optometry and take minutes
• Develop and review administrative systems to improve efficiency and service delivery

Skills

Excellent communication

Organisational skills

Minutes transcription

Database management

Microsoft Office

Education

OCDL or equivalent

NVQ3 in Administration or equivalent

Key Skills in Maths and English

RSA/OCR III typing/word processing

Tools

PowerChart

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Optometry Liaison Specialist to provide specialised administrative support to the Optometry Department. You will act as a central liaison, coordinate patient and service enquiries, and ensure key administrative processes meet Trust and National requirements.

The role includes handling Contact Lens Service administration, invoicing, voucher coordination, and placements, working closely with the clinical team to deliver