Optometry Liaison & Contact Lens Coordinator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 24,000 - 32,000; Full time

Job summary

University Hospitals Coventry and Warwickshire seeks an experienced administrator to provide a specialised, confidential service supporting the Optometry Department. The postholder coordinates patient and service enquiries, manages key processes, and leads day-to-day administration of the Contact Lens Service, including invoicing and payments.

Working with the Optometry clinical team, you will ensure high-quality patient experience by organising meetings, handling correspondence, and developing

Responsibilities

• Act as the first point of contact for the Optometry Service, responding to and coordinating inquiries.
• Coordinate the Contact Lens Service, including ordering lenses, processing documents, maintaining databases and arranging appointments.
• Manage HES spectacle voucher claims, audits, invoicing and payments with Finance colleagues.
• Coordinate student and professional placements, including schedules, contracts, communications and financial processes.
• Handle a high volume of telephone enquiries professionally and escalate clinical matters as needed.
• Organise departmental meetings, schedule, take minutes, track actions and communicate outcomes.
• Develop and improve administrative systems to enhance efficiency and service delivery.

Job description

University Hospitals Coventry and Warwickshire seeks an experienced administrator to provide a specialised, confidential service supporting the Optometry Department. The postholder coordinates patient and service enquiries, manages key processes, and leads day-to-day administration of the Contact Lens Service, including invoicing and payments.

Working with the Optometry clinical team, you will ensure high-quality patient experience by organising meetings, handling correspondence, and developing