Optical Supervisor: Lead a Customer-First Team

Specsavers Norge; Metropolitan Borough of Solihull; Remote; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Full Time - 39 hours a week

Employer pension contribution

Specsavers Perks

WeCare

Headspace subscription

Eyecare and hearcare discounts

Birthday day off

Enhanced family leave and sick pay

Job summary

Specsavers in Shirley, Solihull is seeking a Supervisor to lead a friendly and experienced team in delivering exceptional customer care across optical and audiology services.

You will play a key role in coaching colleagues, maintaining a busy but welcoming store environment, and ensuring the highest standards of service. This full-time role offers training, progression, and a comprehensive benefits package.

Qualifications

• Previous optical experience is essential.
• Confident and effective communicator who can build strong relationships with customers and colleagues.
• Excellent attention to detail.
• Flexible and adaptable in a busy environment.
• Passionate people person with commitment to outstanding customer service.
• Well organized with strong time management skills.
• Hard-working, proactive and able to lead by example.

Responsibilities

• Lead by example to keep the store and team running smoothly.
• Deliver outstanding customer care and assist customers with eye and hearing care needs.
• Support training and coaching to develop the team.
• Contribute to a positive, fast-paced store environment.

Skills

Optical experience

Communication

Attention to detail

Time management

Leadership

Customer service

Teamwork

Job description

Specsavers in Shirley, Solihull is seeking a Supervisor to lead a friendly and experienced team in delivering exceptional customer care across optical and audiology services.

You will play a key role in coaching colleagues, maintaining a busy but welcoming store environment, and ensuring the highest standards of service. This full-time role offers training, progression, and a comprehensive benefits package.