Optical Retail Specialist: Frames, Tech & Service

Vision Express (UK) Limited; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Frames allowance

Holiday entitlement

Discounts & free eye tests

Wellbeing support

OneSight Foundation

Job summary

Vision Express is seeking a Retail Optical Assistant to join our UK team. You will deliver personalised customer service, provide product advice, and support pre-screening eye tests using state-of-the-art optical technology.

You’ll help adjust frames, assist with fittings, and perform minor repairs, while keeping store operations smooth. Join a leading optical retailer backed by EssilorLuxottica, with opportunities to grow, access staff discounts, and participate in our charitable vision

Qualifications

• Confident engaging with customers and recommending products.
• Passionate about eyewear, style, and comfortable with digital tools.
• Positive team player with a can-do attitude.
• Strong communicator who listens and understands customer needs.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using the latest optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Communication

Team player

Digital tools

Tools

POS systems

Job description

Vision Express is seeking a Retail Optical Assistant to join our UK team. You will deliver personalised customer service, provide product advice, and support pre-screening eye tests using state-of-the-art optical technology.

You’ll help adjust frames, assist with fittings, and perform minor repairs, while keeping store operations smooth. Join a leading optical retailer backed by EssilorLuxottica, with opportunities to grow, access staff discounts, and participate in our charitable vision