Growth-Focused Assistant Branch Manager - Optical & Hearing

Scrivens Opticians & Hearing Care; Gosport; On-site; GBP 22,000 - 28,000; Full time

Job summary

Scrivens Opticians & Hearing Care is looking for an Assistant Branch Manager to support the Branch Manager in leading a dedicated team and delivering exceptional customer service. You will drive branch performance, supervise daily operations, and mentor staff to meet sales targets for optical and hearing products.

The role requires experience in retail or healthcare, strong customer service and sales skills, and the ability to lead a team in a fast-paced environment.

Qualifications

• Experience in retail or healthcare, ideally within optical or audiology settings.
• Strong background in customer service and sales is essential.
• Excellent interpersonal and communication skills.
• Ability to lead, motivate and coach a team.
• Organised, reliable and able to work under pressure.
• Basic IT skills and familiarity with POS systems.

Responsibilities

• Assist in managing the daily operations of the branch, ensuring smooth and efficient service.
• Support and motivate the team to achieve individual and branch sales targets for optical and hearing products and services.
• Deliver outstanding customer service, addressing customer needs with professionalism and empathy.
• Assist in staff training, coaching and performance management.
• Manage stock levels, merchandising and branch presentation to company standards.
• Help coordinate local marketing initiatives and promotional campaigns.
• Step in as acting Branch Manager when required, including opening and closing the branch.

Skills

Customer service

Sales

Tools

Point-of-sale systems

Job description

Scrivens Opticians & Hearing Care is looking for an Assistant Branch Manager to support the Branch Manager in leading a dedicated team and delivering exceptional customer service. You will drive branch performance, supervise daily operations, and mentor staff to meet sales targets for optical and hearing products.

The role requires experience in retail or healthcare, strong customer service and sales skills, and the ability to lead a team in a fast-paced environment.