Optical Assistant

Ace & Tate; Greater London; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Monthly bonus

Holiday entitlement

Wellbeing support

Free glasses

Team events

Learning portal access

Job summary

Ace & Tate in London Northcote Road is hiring an Optical Assistant to greet customers, offer style advice and explain lens options.

In this role you will polish lenses, adjust frames, and guide buyers through upgrades while enjoying a supportive team and benefits.

With a starting rate of £14.80 per hour and a potential 16% monthly bonus, plus 28–33 days holiday and wellbeing perks, this is a people-focused store to grow in.

Qualifications

• No prior optics experience required; diverse backgrounds welcome.

Responsibilities

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right and sharing style tips.
• Explain differences between lenses, coatings, and fits so customers can make the right choice.
• Polish lenses, adjust frames, and ensure every pair leaves looking sharp and ready to wear.
• Guide customers through lens upgrades, coatings, and add-ons to ensure they leave with exactly what they need.

Skills

Customer service

Style advice

Lens knowledge

Retail communication

Job description

Hi, we’re Ace & Tate – and yes, we make glasses. But more than that, we make working here worth your while.

We are looking for an Optical Assistant in London Northcote Road, 8 hours.

What our Optical Assistant do

• Create a welcoming vibe by making every customer feel seen and excited to be in store.
• Deliver clear style advice by helping customers find frames that feel right for them and sharing helpful style tips.
• Share your knowledge by explaining the differences between lenses, coatings, and fits so customers can make the right choice.
• Get every detail right by polishing lenses, adjusting frames, and ensuring every pair leaves looking sharp and ready to wear.
• Handle sales with care by guiding customers through lens upgrades, coatings, and add-ons to make sure they leave with exactly what they need.

What we offer

• £14.80 per hour, plus up to 16% monthly bonus when store targets are reached.
• Time to recharge with 28 days of holiday entitlement, increasing up to 33 days after two years of service based on full-time employment.
• We care about you by offering wellbeing support, including healthy snacks, a collaboration with ClassPass, and the opportunity to book free sessions with a certified psychologist through OpenUp.
• See in style with up to two free pairs of glasses per year, plus discounts for friends and family.
• A culture to love through frequent and memorable team events.
• Time to grow with unlimited access to our internal learning portal.

Video presentation of the Ace & Tate retail stores, highlighting the interior design, product displays, and customer service experience.

Why Ace & Tate?

We don’t just sell glasses. We help people look good, feel good, and see clearly. If you love working with people, value good design, and want to grow in a supportive team, this could be the place for you.

People first

Our stores run on human connection. You’ll help customers find the perfect fit, build genuine relationships and create a positive, welcoming environment. Teamwork matters here. When the store hits its goals, everyone shares in the success with monthly bonuses.

Frequently Asked Questions

What is it like to work in an Ace & Tate store?

Our stores are friendly, fast-paced and design-driven. You’ll help customers find the perfect glasses, offer style and eyecare advice and collaborate with a supportive, energetic team. Every role contributes to creating a standout customer experience.

Are there opportunities to grow in-store?

Yes! Clear career paths exist from Retail Assistant to Assistant Store Manager to Store Manager. You can also train as a Refractionist or study to become a certified Optician, with financial and training support where applicable.

Do I need prior experience in retail or optics to join a store?

No - we welcome candidates from diverse backgrounds. Full onboarding, hands‑on training and ongoing support will help you succeed in your role.