Optical Assistant

Specsavers; Cannock Wood; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Up to £12.80 per hour

Monthly performance-based bonus

Full Time (37 hours) and Part Time

Pension scheme with employer contrib.

Opportunities to gain qualifications

Job summary

Specsavers Cannock are looking for an Optical Assistant to welcome customers and help with their optical needs across two sites: Cannock Town Centre and Cannock Voyager in Sainsbury’s.

You’ll receive comprehensive training and be supported by experienced Opticians and Technicians as you grow within a busy practice that values patient care and service excellence.

Qualifications

• Previous optical experience is required.
• Experience in a fast-paced customer service environment is beneficial.
• Basic knowledge of optical and/or audiology terminology.

Responsibilities

• Welcome and assist customers in-store.
• Support of Opticians and Technicians as needed.
• Participate in training and development opportunities.
• Collaborate across Cannock sites to ensure a consistent patient experience.

Skills

Customer service

Optical experience

Teamwork

Job description

Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place.

We’re looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you’ve found your feet as an Optical Assistant, you won’t just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers.

Our store

This position is based across two of our fantastic Specsavers sites in Cannock Town Centre and our convenient clinic inside Sainsbury’s at Cannock Voyager.

The Cannock Specsavers store is a busy, high-performing location situated in the heart of the town. With a focus on innovation, efficiency, and patient experience, Cannock offers a fast-paced environment where colleagues are encouraged to develop their skills and contribute to continuous improvement. The store benefits from modern testing facilities and a well-established reputation within the local community. It is easily accessible via excellent public transport links, including nearby bus routes and Cannock train station within walking distance, making it a convenient location for both colleagues and customers.

Cannock Voyager Specsavers is a dynamic and growing clinic located within the popular Voyager Retail Park, offering excellent accessibility and attracting a high volume of customers. The clinic prides itself on its welcoming atmosphere and commitment to delivering outstanding service and clinical excellence. Located within Sainsbury’s, the clinic benefits from convenient public transport access, with regular bus services to the retail park and straightforward road links. The site also offers free parking, making it an easily accessible and convenient location for commuters.

Our team

Across both Cannock town centre and Cannock Voyager (Sainsbury’s) locations, you’ll be part of a supportive, experienced, and highly collaborative team. Colleagues work closely across both sites, creating a consistent and high-quality experience for every patient and customer. The team combines strong clinical expertise with a customer-first mindset, fostering an environment where knowledge is shared, development is encouraged, and everyone feels valued. With a mix of long-standing team members and new talent, there is a positive, inclusive culture that thrives on teamwork, flexibility, and delivering outstanding care. Working across both stores offers variety in your day-to-day role and the opportunity to build strong relationships with a wider team, while benefiting from shared best practice and ongoing support.

Specsavers Cannock are proud to be finalists for Best Place to Work at the Specsavers Awards for Excellence 2026, and winners of the Specsavers Award for Excellence in People Development 2025, reflecting their strong commitment to colleague wellbeing, growth, and a positive working culture.

What’s on offer?

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:

• Up to £12.80 per hour
• Plus monthly performance-based bonus
• Full Time (37 hours) and Part Time hours available, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Excellent opportunity to gain recognised and certified qualifications

Find out more

but there’s also some desirable experience that could set you apart from the competition if you have it. This includes:

• Previous experience in a fast-paced customer service environment
• Experience in optics or Audiology business
• Basic knowledge/experience of optical and/or Audiology terminology.