Optical Admin & Call Centre Assistant (Part-Time)

Specsavers; Sheet; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Auto-enrol pension

Specsavers Perks

WeCare support

Headspace subscription

Eyecare discounts

Birthday day off

Enhanced family leave

Company sick pay

Job summary

Specsavers Petersfield is hiring a Call Centre Assistant to support optical administration, NHS forms, triaging, answering calls, updating records and managing appointments. The role focuses on delivering a high-quality administrative service to support store success.

This part-time position offers approximately 28.5 hours per week with shifts 8:45am–4:45pm on Monday, Wednesday, Thursday and Saturday. Benefits include auto-enrolment into the pension scheme, Specsavers Perks, WeCare support and

Qualifications

• Strong communication and customer service skills.
• Professional and friendly telephone manner.
• Accurate data entry and attention to detail.

Responsibilities

• Handle NHS forms and triage as part of optical administration.
• Answer calls and respond to general queries.
• Update and file records; manage appointment bookings.
• Support store operations with accurate data entry.

Skills

Communication

Customer service

Telephone manner

Organisational skills

IT skills

Data entry

Multitasking

Tools

Microsoft Office

Internal systems

Job description

Specsavers Petersfield is hiring a Call Centre Assistant to support optical administration, NHS forms, triaging, answering calls, updating records and managing appointments. The role focuses on delivering a high-quality administrative service to support store success.

This part-time position offers approximately 28.5 hours per week with shifts 8:45am–4:45pm on Monday, Wednesday, Thursday and Saturday. Benefits include auto-enrolment into the pension scheme, Specsavers Perks, WeCare support and