Ops Performance & Reporting Lead (3PL)

GXO Logistics, Inc; United Kingdom; On-site; GBP 26,000 - 43,000; Full time

Benefits offered by this job

MyBenefits platform access

Dental insurance plans

Pension scheme

GP service

Life assurance

Employee assistance programme

High street discounts

Cycle to work scheme

Cashback cards

Saving scheme

Job summary

GXO is seeking an Operations Support Manager for our Peterborough M&S site. This full‑time role bridges operational strategy with day‑to‑day execution, focusing on safety and performance within a busy 3PL operation.

You will lead reporting teams, drive improvements, and support planning across warehouse functions, with a Monday–Friday 08:00–16:00 schedule and a salary up to £43,392.17 plus generous benefits.

Qualifications

• Proven experience within a high-volume, multi-user 3PL warehousing environment.
• Strong analytical capability with advanced Excel skills and the ability to translate data into meaningful operational insights.
• IOSH certification or a strong health and safety background with a passion for driving compliance and continuous improvement.
• Excellent communication, problem-solving and stakeholder management skills, with the ability to influence at all levels and perform effectively under pressure.

Responsibilities

• Lead the collection, analysis and reporting of operational, financial and safety data to support business performance and decision-making.
• Manage and develop Reporting Administrators, Operations Advisors and Transport Supervisors, ensuring priorities are aligned with customer and business requirements.
• Support operational planning, workforce forecasting and KPI delivery across all warehouse functions, including Inbound, Picking and Dispatch.
• Act as a key link between Operations, Transport and Customer teams, producing customer review packs and resolving operational queries.
• Partner with Continuous Improvement and operational leaders to deliver lean projects, process improvements and operational excellence initiatives.

Skills

Advanced Excel

Analytical thinking

Strong communication

Stakeholder management

Tools

Excel

Job description

GXO is seeking an Operations Support Manager for our Peterborough M&S site. This full‑time role bridges operational strategy with day‑to‑day execution, focusing on safety and performance within a busy 3PL operation.

You will lead reporting teams, drive improvements, and support planning across warehouse functions, with a Monday–Friday 08:00–16:00 schedule and a salary up to £43,392.17 plus generous benefits.