Operations Performance & Reporting Lead (3PL)

GXO Logistics, Inc.; Peterborough; On-site; GBP 26,000 - 43,000; Full time

Benefits offered by this job

Dental insurance

Pension scheme

Online GP service

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work

Saving scheme

Job summary

GXO is seeking an Operations Support Manager for our M&S site in Peterborough. You will bridge operational strategy with day-to-day execution, leading reporting and support teams across warehouse and transport functions to drive performance and compliance.

You will develop KPI packs, manage Reporting Administrators and Supervisors, and partner with Continuous Improvement to deliver lean initiatives. The role is Monday–Friday, 08:00–16:00, with a salary up to £43,392.17 and a comprehensive

Qualifications

• Experience managing a multi-functional 3PL warehousing team.
• Proven ability to translate data into actionable insights.
• IOSH certification or strong health and safety background.
• Strong communication and stakeholder management under pressure.

Responsibilities

• Lead the collection, analysis and reporting of operational, financial and safety data to support business performance and decision-making.
• Manage and develop Reporting Administrators, Operations Advisors and Transport Supervisors, ensuring priorities are aligned with customer and business requirements.
• Support operational planning, workforce forecasting and KPI delivery across all warehouse functions, including Inbound, Picking and Dispatch.
• Act as a key link between Operations, Transport and Customer teams, producing customer review packs and resolving operational queries.
• Partner with Continuous Improvement and operational leaders to deliver lean projects, process improvements and operational excellence initiatives.

Skills

Data analysis

Advanced Excel

Stakeholder management

People management

Lean/Continuous Improvement

Education

IOSH certification

Tools

Excel

Job description

GXO is seeking an Operations Support Manager for our M&S site in Peterborough. You will bridge operational strategy with day-to-day execution, leading reporting and support teams across warehouse and transport functions to drive performance and compliance.

You will develop KPI packs, manage Reporting Administrators and Supervisors, and partner with Continuous Improvement to deliver lean initiatives. The role is Monday–Friday, 08:00–16:00, with a salary up to £43,392.17 and a comprehensive