Shift Manager FTC

GXO Logistics, Inc; Lutterworth; On-site; GBP 26,000 - 43,000; Full time

Benefits offered by this job

Company pension

Private medical & dental insurance

24/7 online GP service

Life assurance

Employee discounts & MyBenefits

Job summary

GXO Logistics, Inc in Lutterworth is seeking a Shift Manager for a 9-month fixed-term contract. You will oversee the day-to-day warehouse operation, lead Team Leaders, and drive performance, engagement, and customer satisfaction on a 4 on 4 off shift (06:00–18:00).

The role offers a salary up to £42,500 per annum with 264 hours annual leave, a company pension, private medical/dental, and other benefits. Report to the Operations Manager and ensure safety and service levels are consistently

Qualifications

• Leadership experience in warehousing or logistics.
• Strong people management and coaching skills.
• Excellent communication with customers and teams.
• Proactive, KPI-driven with continuous improvement.

Responsibilities

• Lead warehouse operations to meet daily objectives and service levels.
• Plan labour requirements, manage holidays, sickness, and volumes.
• Monitor performance in real time and implement corrective actions.
• Build relationships with internal stakeholders and external customers.
• Coach and develop Team Leaders and colleagues for a high-performing culture.

Skills

Leadership

People management

Stakeholder management

Communication

Problem solving

KPI tracking

Labour planning

Job description

Are you an experienced warehouse leader who thrives in a fast-paced operational environment?

Do you enjoy developing high-performing teams while delivering exceptional customer service and operational excellence? Are you looking for an opportunity where you can make a real impact on performance, engagement, and customer satisfaction? If so, we have the perfect opportunity for you.

Here, at GXO, we're looking for a Shift Manager to join our Primark operation in Lutterworth on a 9-month Fixed Term Contract. Reporting into the Operations Manager, you'll oversee the day-to-day warehouse operation, ensuring customer expectations, service levels, and operational targets are consistently achieved. You'll lead through your Team Leaders, driving performance, engagement, and continuous improvement across the shift while maintaining a strong focus on safety, quality, and customer satisfaction.

This is a full-time, 9-month fixed term contract working on a '4 on and 4 off' shift from 06:00 to 18:00.

Pay, benefits and more:

We’re looking to offer a salary of up to £42,500.00 per annum, and 264 hours annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Lead warehouse operations to ensure daily objectives, customer requirements, and service level agreements are achieved
• Plan labour requirements effectively, managing resource levels, holidays, sickness absence, and operational volumes
• Monitor operational performance in real time, identifying risks and implementing corrective actions to maintain productivity and service
• Build strong relationships with internal stakeholders and external customers, resolving queries and ensuring clear communication across shifts
• Coach, develop, and support Team Leaders and colleagues while promoting a positive, safe, and high-performing culture

What you need to succeed at GXO:

• Previous leadership experience within a warehousing, logistics, fulfilment, or ecommerce environment
• Strong people management skills with the ability to motivate, engage, and develop teams
• Excellent communication and stakeholder management skills, with experience working closely with customers and operational teams
• A proactive and solutions-focused approach to problem solving, performance management, and continuous improvement
• Strong organisational skills with the ability to prioritise workloads, manage changing operational demands, and deliver results through KPIs

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work.GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.Review GXO's candidate privacy statement here.