Ophthalmology Patient Services Coordinator

Royal Devon; Exeter; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a dedicated Booking Clerk/receptionist to join the Ophthalmology team. You will manage telephone bookings and reception duties with a focus on patient experience, accuracy, and efficiency.

The role requires strong IT skills, excellent communication, and the ability to work in a busy hospital setting. Training and ongoing support are provided to help you succeed in this important patient-facing position.

Qualifications

• Strong IT skills and experience using IT systems in a busy setting.
• Excellent communication and interpersonal abilities.
• Well-organised with attention to detail and accuracy.
• Customer-focused with a friendly, professional manner.
• Ability to work under pressure and adapt to changing needs.

Responsibilities

• Handle phone calls from patients and the public daily with a courteous, professional manner.
• Provide administrative support and effective reception duties in a busy ophthalmology team.
• Utilise IT systems accurately to book appointments and update records.
• Work collaboratively with others and contribute to a positive patient experience.

Skills

IT systems experience

Communication skills

Organisational skills

Customer service

Telephone manner

Job description

Royal Devon University Healthcare NHS Foundation Trust is seeking a dedicated Booking Clerk/receptionist to join the Ophthalmology team. You will manage telephone bookings and reception duties with a focus on patient experience, accuracy, and efficiency.

The role requires strong IT skills, excellent communication, and the ability to work in a busy hospital setting. Training and ongoing support are provided to help you succeed in this important patient-facing position.