Ophthalmology Service Admin — Patient Care & Scheduling

Royal Devon; Exeter; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Staff discounts

Salary sacrifice options

Car lease schemes

Flexible working

Job summary

Royal Devon is seeking an enthusiastic Service Administrator to join our busy Ophthalmology Department. The role requires strong organisation, excellent communication and the ability to prioritise in a fast-paced environment.

You will provide comprehensive administrative and secretarial support to consultants and nursing teams, manage patient attendance, and ensure timely responses to enquiries in line with NHS targets and Trust standards. 37.5 hours, Monday to Friday.

Qualifications

• Previous administration experience, preferably in secretarial or healthcare setting.
• Highly organized with excellent communication and interpersonal skills.
• Able to prioritise and manage workload under pressure in a busy environment.
• Positive, flexible and proactive approach to delivering high-quality admin support.

Responsibilities

• Provide excellent customer service to patients, colleagues, and teams.
• Coordinate and organise patient attendance for surgeries and appointments.
• Manage administrative processes and patient inquiries to timescales.
• Deliver secretarial and admin service to consultants and nursing teams.
• Produce accurate, high-quality documentation with proofreading.
• Monitor waiting lists and ensure NHS targets compliance.
• Manage telephone, email and written correspondence professionally.
• Support service continuity with colleagues and cover during leave.
• Adhere to governance, compliance and mandatory training.

Skills

Customer service

Secretarial skills

Organisational skills

Communication

Proofreading

Governance

Job description

Royal Devon is seeking an enthusiastic Service Administrator to join our busy Ophthalmology Department. The role requires strong organisation, excellent communication and the ability to prioritise in a fast-paced environment.

You will provide comprehensive administrative and secretarial support to consultants and nursing teams, manage patient attendance, and ensure timely responses to enquiries in line with NHS targets and Trust standards. 37.5 hours, Monday to Friday.