Patient Services Administrator-Ophthalmology

Enherts Tr; Stevenage; Remote; GBP 26,000 - 27,000; Part time

Job summary

East and North Hertfordshire Teaching NHS Trust is seeking a Patient Services Administrator for the Ophthalmology department. The role covers cross-site work at Lister Hospital, New QEII, and Hertford County Hospital, with part-time hours and a Saturday per month.

You will manage bookings, reception duties, patient records, and referrals using PAS and Choose and Book, supporting timely patient care.

Qualifications

• NVQ level 3 or equivalent.
• ECDL.
• Ability to work in a busy office environment.
• Experience of NHS patient records processes.
• Understanding of NHS procedures.

Responsibilities

• Book clinics and answer the phone.
• Provide reception cover for clinics.
• Cashing out clinics and liaising with clinicians.
• Report potential concerns regarding clinic availability.
• Confirm the validity and accuracy of patient demographics and update systems.
• Use the PAS system and Choose and Book to manage referrals and bookings.

Skills

Communication

Interpersonal skills

Education

NVQ level 3 or equivalent

ECDL

Tools

NHS PAS systems

Choose and Book

Job description

Patient Services Administrator-Ophthalmology

NHS AfC: Band 3

Main area Ophthalmology Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 31.5 hours per week (Mondays, Tuesdays, Wednesday and Fridays.) Job ref 361-PLN-8349157

Site Lister Hospital Town Stevenage Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 03/11/2026 23:59

Here at East and North Hertfordshire Teaching NHS Trust Our mission is:
Providing high-quality, compassionate care for our communities

Our vision to 2030 is:
To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Patient Services Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity has arisen to join the Ophthalmology team here at East & North Hertfordshire NHS Trust in Stevenage, as a Patient Service Administrator.

You will be required to work cross site at Lister Hospital, New QEII Hospital in Welwyn Garden City and Hertford County Hospital.

This role has shift working pattern Part time 31.5 hours Mon, Tuesday Wednesday & Friday (our shifts are 7-3, 9-5, 10-6, 12-8) and covering cross site covers and working on one Saturday a month.

The Patient Service Administrator post is a varied role working within the Bookings, Waiting List and Reception teams.

You will need to be confident dealing with members of the public in both face to face and telephone situations.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

This involves booking clinics, answering the phone, providing reception cover for clinics.

Cashing out clinics, liaising with clinicians and other staff to ensure smooth running of the department.

Report potential concerns regarding clinic availability to the line manager, anticipating future needs to ensure demands on the Lister Treatment Centre are met.

Confirm the validity and accuracy of patient demographics and update appropriate systems.

Monitor IT systems for potential duplicate entries or related referrals and take remedial action as necessary.

Use the PAS system, Choose and Book software to receive and manage referrals, support choice offers and book appointments.

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications and Training

• NVQ level 3 or equivalent
• ECDL

Previous Experience

• Ability to work in a busy office Environment
• Keep accurate and complete records consistent with legislation, policy and procedures
• Experience of NHS patient records processes
• Understanding of NHS/ procedures

Skills

• Communicate with a range of people on a range of matters in a form appropriate to them and the situation
• Assist with Improving communication

Knowledge

• Knowledge of NHS PAS systems
• Knowledge of Choice and waiting time targets

Other Requirements

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e-mail address you have provided on your application form. Some servers automatically send e-mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re-apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact Enquiries.H&[e-mail] for support.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.