Ophthalmology Outpatient Failsafe Officer

South Warwickshire University NHS Foundation Trust; West Midlands; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

South Warwickshire University NHS Foundation Trust is seeking a highly organised Failsafe Officer (Band 4) for the Ophthalmology service. The role focuses on coordinating outpatient appointments, ensuring RTT compliance, and delivering safe, patient-centered care in a busy NHS environment.

The post holder will work with the Operational & Service Manager to optimise administration, improve data quality and support clinical teams. Closing date: 19 November 2026.

Qualifikationen

• Experience in a senior administrative or supervisory role.
• Experience in a customer-facing role.
• Decision making and resolving complex work-related issues.
• Attention to detail, and ability to validate patient PTLs.

Aufgaben

• Monitor and maintain Ophthalmology Outpatients appointment bookings to meet RTT and follow-up targets.
• Identify appointment shortfalls and capacity issues and manage availability.
• Liaise with Consultants and Nursing staff to book appointments within national guidelines.
• Develop and amend systems to improve patient journey and data quality.
• Provide cross-cover and act as point of contact for urgent issues.

Kenntnisse

Ophthalmology admin

Appointment scheduling

Data quality

Patient communication

Microsoft Office

Ausbildung

ECDL or equivalent

NVQ 3 in Business Management

Key Skills level 2 in Literacy

Jobbeschreibung

South Warwickshire University NHS Foundation Trust is seeking a highly organised Failsafe Officer (Band 4) for the Ophthalmology service. The role focuses on coordinating outpatient appointments, ensuring RTT compliance, and delivering safe, patient-centered care in a busy NHS environment.

The post holder will work with the Operational & Service Manager to optimise administration, improve data quality and support clinical teams. Closing date: 19 November 2026.