Failsafe Officer - Ophthalmology

South Warwickshire NHS Foundation Trust; Radford Semele; On-site; GBP 23,000 - 28,000; Full time

Job summary

South Warwickshire NHS Foundation Trust is seeking a highly organised Band 4 Failsafe Officer to join the Ophthalmology outpatient team. The role focuses on coordinating appointments, ensuring RTT compliance and delivering a patient-centred service.

You will work with the Operational & Service Manager to maintain an efficient administrative service, monitor capacity, support clinical teams, and help maximise patient experience through accurate data and timely follow-up.

Qualifications

• Strong organisational and communication skills required.
• Experience in coordinating outpatient appointments or clinic administration.
• Ability to monitor and maintain data quality and capacity.

Responsibilities

• Monitor and coordinate Ophthalmology Outpatients appointment bookings to ensure RTT compliance.
• Assist the Operational & Service Manager in developing an efficient administrative service.
• Identify capacity issues and prevent patient wait time breaches by managing availability.
• Liaise with consultants and nursing staff to provide a comprehensive service for patient bookings.

Skills

Organisational skills

Communication skills

Data quality and patient admin

Job description

We are looking for a highly organised, proactive and motivated individual to join our Ophthalmology team as a full-time Band 4 Failsafe Officer.
This is a key role within the Ophthalmology service, helping to ensure patients receive the right care at the right time. The successful candidate will play an important part in monitoring and coordinating outpatient appointments, supporting the delivery of a safe, efficient and patient-focused service., To work with the Operational & Service Manager to assist in developing and maintaining an efficient and effective administrative service which meets Departmental, Trust and National standards, policies, and procedures. To contribute towards the operational management of all administration staff within the Department.Effective co-ordination underpins the patient journey, supports clinical teams in delivering high-quality patient care and can significantly enhance the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.The post holder is responsible for monitoring and maintaining the Ophthalmology Outpatients appointment bookings, ensuring that all patients are treated within the guidelines needed to ensure compliance with RTT and follow up waiting times. The post holder is responsible for identifying appointment short falls and capacity issues and to
manage the availability to ensure that patients don't breach. They will liaise with Consultants and Nursing staff to provide a comprehensive service to enable patients to be booked their appointments within national guidelines.

This is an excellent opportunity for someone with strong organisational and communication skills who enjoys working in a busy, patient-focused environment. The role offers the opportunity to make a real difference to patient experience and outcomes by helping to ensure the Ophthalmology service runs smoothly and that patients receive the care and follow-up they need.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

As part of our commitment to Equality, Diversity and Inclusion we encourage all applicants to complete a short survey. This can be accessed via the link below:

https://forms.office.com/e/ahWY3eAGM2