Ophthalmic Care Scheduler & Administrator

ACES; Glasgow; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free Eye Tests

Discounted eyewear

Friends and family discount

Full training on refractive treatments

Job summary

ACES is a pioneering independent provider of NHS ophthalmic care in the community. This role supports the multidisciplinary team by coordinating patient referrals, appointments and surgeries, maintaining records and responding to queries to ensure smooth service delivery.

The post holder will handle general office tasks and assist the manager in maintaining high-quality patient care, with ample training on refractive treatments and patient handling.

Qualifications

• Experience in a medical administration or NHS setting preferred.
• Excellent organisational and communication skills.
• Ability to handle sensitive patient information with discretion.

Responsibilities

• Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
• Maintain patient records and waiting list management; liaise with clinical staff to address queries.
• Serve as the first point of contact for patient inquiries via phone, offering information and assistance as needed.
• Perform general office tasks, including taking calls, processing referrals, scanning and photocopying.
• Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.

Job description

ACES is a pioneering independent provider of NHS ophthalmic care in the community. This role supports the multidisciplinary team by coordinating patient referrals, appointments and surgeries, maintaining records and responding to queries to ensure smooth service delivery.

The post holder will handle general office tasks and assist the manager in maintaining high-quality patient care, with ample training on refractive treatments and patient handling.