Patient Flow Coordinator

ACES; Glasgow; On-site; GBP 22,856 - 27,935; Full time

Benefits offered by this job

29 days annual leave including bank holidays

Free Laser Eye Surgery

Free eye tests with discounts on glasses

Job summary

A healthcare provider in Glasgow is seeking a Patient Flow Coordinator to ensure effective patient scheduling and care coordination. This role emphasizes detailed scheduling, compassionate support, and collaboration with clinical teams to improve patient experiences. The ideal candidate will thrive in a structured environment and is motivated by helping others. This full-time position offers a supportive team culture and numerous benefits, including professional growth opportunities and employee perks.

Qualifications

• You care about getting things right — every detail, every time.
• You take pride in seeing a job through from start to finish.
• You’re calm, supportive, and helpful — even when others feel anxious.

Responsibilities

• Schedule patient referrals, appointments, and surgeries with precision.
• Manage patient records and clinical correspondence accurately.
• Answer patient queries with empathy and professionalism.

Skills

Attention to detail

Calm and supportive demeanor

Teamwork

Job description

Overview

Location: Glasgow City Centre – Excellent transport links

Hours: 40 hours per week

Salary: £25,396 per annum

Support patients. Coordinate care. Make a meaningful difference.

At ACES, we help patients get the expert eyecare they need — quickly, safely, and locally. As a trusted NHS provider since 2005, we offer patients the Right to Choose where they receive their treatment. That choice often leads them to us.

As a Patient Flow Coordinator, you’ll play a vital behind-the-scenes role — ensuring every patient is scheduled promptly, every referral is managed accurately, and every interaction reflects the care we’re known for. You won’t be rushed or pressured. You’ll be trusted to get things right and supported to grow within a stable, purposeful environment.

This is more than a customer service job. It’s a chance to support people during a vulnerable moment in their lives — and help them access life-changing treatment.

Is this you?

• You care about getting things right — every detail, every time
• You take pride in seeing a job through from start to finish
• You’re calm, supportive, and helpful — even when others feel anxious or uncertain
• You want to work somewhere that truly makes a difference
• You value clear structure, great teamwork, and strong leadership
• You’re motivated by purpose, not just performance metrics

What You’ll Do

• Coordinate care: Schedule patient referrals, appointments, and surgeries with precision and care
• Own the detail: Manage patient records, waiting lists, and clinical correspondence accurately
• Be the steady hand: Answer patient queries with empathy and professionalism
• Collaborate with clinical teams: Ensure a seamless patient experience from referral to treatment
• Keep things running smoothly: Support general office tasks and maintain a calm, well-organised environment

Why You’ll Love It Here

• Stable hours & structured days: Full-time, consistent schedule
• Clear purpose: Everything we do supports NHS patients and their right to choose
• Professional environment: Clean, modern clinics with strong processes and leadership
• Supportive team culture: Respect, care, and consistency underpin everything we do
• Personal growth: Training, development, and real progression opportunities
• 29 days annual leave (including bank holidays)
• Free Laser Eye Surgery or Intraocular Lens Surgery
• Free eye tests & discounts on glasses/sunglasses
• Training on ophthalmic treatments and patient support
• Company pension scheme

Apply Now

If you’re someone who brings calm, clarity, and care to your work — and you’re ready for a role that rewards your reliability and empathy — we want to hear from you.

ACES is an equal opportunities employer and welcomes applicants from all backgrounds.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitals and Health Care

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