Operator- Admin Specialist

DSV - Global Transport and Logistics; Swadlincote; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Enhanced Annual Leave

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV – Global transport and logistics is seeking an experienced Admin Specialist at Mercia Park. You will provide customer-focused administration, work with the client’s customer service team to meet delivery targets, and promote DSV best practices on site.

The role involves daily contract running, invoicing processes, KPI completion, and strong IT skills with MS Excel. Applicants should have prior customer service and knowledge of warehouse operations; a commitment to accuracy and teamwork is

Qualifications

• Experience in customer service within warehouse/logistics.
• Strong organizational and time-management abilities.
• Proficient in MS Office and Excel for reporting.

Responsibilities

• Day-to-day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Skills

Communication skills

Organisation

Attention to detail

MS Office

Excel & reporting

Problem solving

CargoWrite

Education

No degree specified

Tools

CargoWrite

Job description

Job Req Number: 122587

Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

Admin Specialist

Mercia Park

Mon-Fri 37.5 per week

We are seeking an experienced Administrator to provide a customer focused administration service on selected accounts. The successful applicant will be working directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements. You must be a committed player within the site administration team supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices. It is essential that you have previous experience of working in a Customer Service role and an understanding of warehouse and logistic operations.

What will you be doing?

• Day to day responsibility for the running of the contract in a customer service capacity
• Meet the customer’s operational requirements
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

About You

• Excellent communication skills
• Proven organisation skills and effective time managementi
• Meticulous attention to detail
• IT Literate in Microsoft Office
• Proficient in MS Excel and reporting
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.