Logistics Operator

DSV Road GmbH; Raunds; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance and probate support

Job summary

DSV Raunds is seeking a Logistics Coordinator to support the administrative team with transport planning, order management and documentation, ensuring tasks are completed accurately and on time.

You will liaise with customers and internal teams to maintain smooth operations, generate reports, handle inquiries, and help drive improvements while upholding compliance and service levels.

Qualifications

• Must be customer-focused with a proactive, solution-driven mindset.
• Adaptable and flexible to changing priorities.
• Strong communication skills, both verbal and written.

Responsibilities

• Assist with day-to-day operations of the administrative team, including transport, allocation, inbound/outbound processes, PRS and complaints.
• Perform general administration duties to support department operations.
• Collaborate with customers and stakeholders to ensure timely delivery in line with SLAs.
• Maintain accurate records of logistics activities.
• Handle order management including analysis and allocation per SLAs.
• Book transport, prepare shipping documents and create labels.
• Manage a busy shared inbox to provide timely customer service.
• Generate regular reports ensuring accuracy and timeliness.
• Assist in investigations of operational issues or KPI failures and keep records.
• Prepare reports as requested by supervision or management.
• Collaborate with operations, transport teams, and external stakeholders for efficient workflows.
• Address inquiries and resolve routine issues, escalating more complex matters.

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

At DSV we're building the world's leading logistics and transport network. With this exciting growth comes opportunity - and we're looking for new talent to join us

Logistics Coordinator

Raunds

Mon-Fri 37.5 hours per week

What will you be doing?

• Assist with the day-to-day operations of the administrative team, ensuring tasks such as transport, allocation, inbound/outbound processes, PRS, and complaints are completed accurately and on time.
• Perform general administration duties to support the smooth functioning of the department.
• Collaborate with customers and other stakeholders to ensure timely delivery of goods in accordance with SLAs.
• Maintain accurate records of various logistics activities.
• Handle order management, including order analysis and allocation in line with SLAs.
• Book transport, prepare shipping documents and create labels
• Manage a busy shared inbox to provide timely and professional customer service.
• Generate regular reports as required, ensuring accuracy and timeliness.
• Maintain compliance with established workflows by assisting in the investigation of operational issues or failures (e.g., transport/KPI).
• Keep accurate records and prepare reports as requested by supervision or management.
• Collaborate with operations, transport teams, and external stakeholders to maintain efficient workflows and achieve seamless coordination.
• Address customer inquiries and complaints, resolving routine issues independently while escalating more complex matters to supervision for prompt resolution.

About You

• Customer-focused with a proactive, solution-driven mindset.
• Adaptable and flexible in response to changing priorities or business needs.
• Strong interpersonal skills with an empathetic approach to both customers and team members.
• Strong verbal and written communication skills.
• Reliable organisational and time-management abilities.
• Solid problem-solving skills with keen attention to detail.
• Willingness to learn leadership skills and develop professionally within the team.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years' worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.