Administration Specialist

DSV Road GmbH; Kettering; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare App

LifeWorks app

Life Insurance

Job summary

DSV is seeking an Administration Specialist in Northampton to provide customer-focused administration support on selected accounts. You will work closely with the client’s customer service team to meet delivery targets and operational requirements.

Key duties include day-to-day contract administration, first-line issue resolution, and contributing to KPI reporting and invoicing processes. A background in logistics or warehouse operations and strong IT/microsoft skills are essential.

Qualifications

• Experience in customer service
• Knowledge of warehouse and logistic operations
• Good communication skills
• Excellent organisation skills and effective time management
• Attention to detail
• IT literacy in Microsoft Office
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

Responsibilities

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Skills

Customer service

Communication skills

Organisation

Attention to detail

Problem solving

Microsoft Office

Tools

CargoWrite

Microsoft Office

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit.

Administration Specialist
Northampton
Mon-Fri 9:00-17:00

We are looking for Administration Specialists to provide customer focused administration service on selected accounts. Working directly with the client’s customer service team you will achieve delivery targets on orders as per our customer requirements. You must be a committed player supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.

What will you be doing?

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

About You

• Previous experience of working in a Customer Service role
• Possess an understanding of warehouse and logistic operations
• Good communication skills
• Excellent organisation skills and effective time management
• Attention to detail
• IT Literate in Microsoft Office
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.