Administration Specialist

Dsv Air & Sea SAU; Kettering; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Enhanced Annual Leave Entitlement from

Salary Sacrifice Car Scheme

Salary Sacrifice Cycle Scheme

WeCare wellbeing apps

LifeWorks app discounts

Job summary

DSV is recruiting for an Administration Specialist in the Northampton area to manage daily contract operations in a customer service capacity, Monday to Friday 9:00-17:00.

You will meet customer operational requirements, provide first line support, and support invoicing processes while upholding DSV best practices within a collaborative team environment.

Qualifications

• Previous experience in a Customer Service role.
• Understanding of warehouse and logistic operations.
• Good communication skills and clear, professional approach.
• Excellent organisation skills and effective time management.
• Attention to detail and accuracy in data handling.
• IT literate in Microsoft Office (Word, Excel, Outlook).
• Problem solving and proactive issue resolution.
• Knowledge of CargoWrite is desirable, however training can be given.

Responsibilities

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers while maintaining DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Skills

Customer service experience

Warehouse & logistics knowledge

Communication skills

Organisation & time management

Attention to detail

MS Office

Problem solving

CargoWrite knowledge

Tools

CargoWrite

Job description

Northampton, North Northamptonshire, GB, NN4 7AS

Employment Type Full Time

It takes a special kind of drive to keep the world moving; and due to growth, DSV is looking to recruit.

Administration Specialist

Mon-Fri 9:00-17:00

What will you be doing?

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

About You

• Previous experience of working in a Customer Service role
• Possess an understanding of warehouse and logistic operations
• Good communication skills
• Excellent organisation skills and effective time management
• Attention to detail
• IT Literate in Microsoft Office
• Problem solving
• Understanding of CargoWrite is desired, however training can be given.

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

• Enhanced Annual Leave Entitlement from your start, which increases with length of service.
• Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
• Salary Sacrifice Cycle Scheme
• WeCare App, for support with physical and mental wellbeing, including access to GPs for you and your dependents.
• LifeWorks app for access to cashback and discounts on high street and online brands.
• Life Insurance and which includes access to expert probate support.

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.