Operations Transformation Lead — Legal Services

Deloitte Careers and Employment; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Deloitte is seeking an Operations Transformation Associate Director for the Legal services industry to spearhead large-scale transformation programmes, modernise operations, and enable digital capabilities. You will combine strategic advisory with hands-on programme leadership, guiding multidisciplinary teams to deliver measurable value.

You will act as primary senior-level contact with clients, lead workshops, design future-state operating models, and ensure delivery excellence across scope,

Qualifications

• Experience leading large transformation programmes in professional services.
• Strong stakeholder management and workshop facilitation.
• Ability to design operating models and cost-to-serve improvements.

Responsibilities

• Define transformation strategy and roadmap for legal services clients.
• Lead multi-workstream delivery including process design and technology enablement.
• Manage budgets, resources and governance to ensure on-time, on-scope delivery.
• Develop client proposals, shape service offerings, and support go-to-market activities.

Job description

Deloitte is seeking an Operations Transformation Associate Director for the Legal services industry to spearhead large-scale transformation programmes, modernise operations, and enable digital capabilities. You will combine strategic advisory with hands-on programme leadership, guiding multidisciplinary teams to deliver measurable value.

You will act as primary senior-level contact with clients, lead workshops, design future-state operating models, and ensure delivery excellence across scope,