Transformation Consultant

JSS; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

JSS is seeking a Legal Transformation Lead to support a Higher Education client in designing and implementing a new Target Operating Model. This role emphasizes transforming the legal function through service design, stakeholder engagement, and process optimization.

Key responsibilities include driving change across governance and service delivery while improving user experience. Proven experience in legal transformation and a strong background in service design is essential. The position offers hybrid working, with 2–3 days per week on-site in London.

Qualifications

• Proven experience leading legal transformation programmes.
• Strong background in service design and operating model development.
• Experience working with senior stakeholders across legal and professional services.
• Higher Education experience highly desirable.

Responsibilities

• Support the design and implementation of a new Target Operating Model.
• Transform the legal function working closely with stakeholders.
• Drive change across processes, governance, and service delivery.

Skills

Leading legal transformation programmes

Service design

Stakeholder engagement

Process optimisation

Job description

Legal Transformation Lead – Higher Education (Contract)

JSS are currently partnered with a Higher Education client seeking a Legal Transformation Lead to support the design and implementation of a new Target Operating Model (TOM) across both professional and academic services.

This role will focus on transforming the legal function, working closely with a wide range of stakeholders from General Counsel/CLO level through to in-house legal teams and operational staff. You will drive change across processes, governance, and service delivery, ensuring a more efficient, modern legal service.

A key aspect of the role will be embedding service design principles, improving how legal services are delivered across the institution, with a strong emphasis on user experience and process optimisation.

Key Requirements:

• Proven experience leading legal transformation programmes
• Strong background in service design and operating model development
• Experience working with senior stakeholders across legal and professional services
• Higher Education experience highly desirable
• Hybrid working – 2–3 days per week on-site in London