Operations Training Lead & Compliance Coach

Zurich; Douglas; On-site; GBP 42,000 - 54,000; Full time

Job summary

Zurich on the Isle of Man is seeking a Training & Servicing Specialist to lead regulatory, operational and onboarding training across our Operations teams, while supporting servicing activities during quieter training periods.

You will coach, design induction programmes, maintain learning materials, and drive continuous improvement using MI and performance data to identify capability gaps and forecast training demand.

Qualifications

• Experience in training, coaching or onboarding within an operations, servicing or financial services environment.
• Strong understanding of operational processes, controls and customer servicing activities.
• Knowledge of AML and World-Check requirements; accreditation or previous experience would be advantageous.
• Confident delivering training to individuals and groups, both virtually and face-to-face.
• Excellent communication and facilitation skills, with the ability to explain complex information clearly.
• Strong organisational and planning skills, with the ability to manage multiple priorities.
• Comfortable using data and MI to identify trends and measure training effectiveness.
• Flexible, adaptable and collaborative, with a passion for developing others and supporting business performance.

Responsibilities

• Deliver regulatory, mandatory and operational training across Operations teams.
• Design and facilitate induction programmes for new starters, providing coaching and support through to competency sign-off.
• Develop and maintain training materials, guidance documents and learning resources.
• Assess training effectiveness through feedback, performance data and quality outcomes, driving continuous improvement.
• Coordinate AML and World-Check accreditation activity, including training, assessments and refresher programmes.
• Maintain accurate training and accreditation records, ensuring compliance with regulatory and internal requirements.
• Monitor training completion and escalate gaps where appropriate.
• Partner with Team Managers, Servicing Specialists, SMEs and Compliance teams to identify training needs.
• Deliver training for new systems, processes and business initiatives, supporting project and change activity where required.
• Use MI and trend analysis to identify capability gaps, forecast training demand and provide regular updates to stakeholders.
• Support Servicing Specialists and Operations teams with BAU activities during quieter training periods.

Skills

Training & Coaching

Onboarding

AML & World-Check

Facilitation

Data & MI

Stakeholder Engagement

Change & Continuous Improvement

Job description

Zurich on the Isle of Man is seeking a Training & Servicing Specialist to lead regulatory, operational and onboarding training across our Operations teams, while supporting servicing activities during quieter training periods.

You will coach, design induction programmes, maintain learning materials, and drive continuous improvement using MI and performance data to identify capability gaps and forecast training demand.