Servicing Specialist

Zurich; Douglas; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

12% pension scheme

Annual company bonus

Private medical insurance

Life cover - four times salary

Free car parking with EV charging

Job summary

Zurich on the Isle of Man is seeking a versatile Servicing Specialist to join our team. The role focuses on training, process improvement, and cross-team collaboration to deliver efficient operations and proactive planning.

You will support UAT, update procedures, and act as a SME across projects, while maintaining high standards of customer service and professionalism in a dynamic environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask effectively and stay organised.
• Team player with a positive attitude and a commitment to exceptional customer service.
• Capable of deputising in the absence of the Team Manager.
• Ideally AML Accredited or working towards it.
• Some experience within servicing teams is ideal.
• Ability to cover across different lines of business.

Responsibilities

• Learn quickly to support multiple operational teams at short notice.
• Own and execute a training and development plan for multi-skilling across Operations.
• Forecast resource requirements and communicate with stakeholders.
• Identify and implement continuous improvement opportunities across teams.
• Support projects as SME and improve MI quality for proactive planning.
• Engage in UAT and update procedures and controls.
• Analyse trends and share data with stakeholders.
• Lead by example and model Zurich behaviours.
• Contribute to audits, pod developments and ad-hoc tasks.
• Provide team training when needed and act as a point of contact.

Skills

Communication

Problem solving

Organisational skills

Customer service

Team player

Deputising

Multi-team experience

Stress management

Education

AML Accredited

Job description

Location: Douglas, Isle of Man

Closing date for applications: 16th November 2026

The opportunity

Are you ready to embrace a role where you can flex your skills across multiple teams and contribute to continuous improvement initiatives? We are seeking a dedicated and versatile Servicing Specialist to join our team. If you are passionate about training and development, process efficiency, and continuous improvement, we want to hear from you!

Key responsibilities

• Quick learning to enable flexibility and adaptability across multiple operational teams at short notice.
• Own and execute a training and development plan to ensure multi-skilling across Operations.
• Identify resource requirements and communicate with key stakeholders to facilitate accurate forecasting.
• Identify and implement continuous improvement opportunities across teams to create efficiencies.
• Support project work as a Subject Matter Expert (SME).
• Work to improve the quality of Management Information (MI) to improve proactive planning.
• Increase your understanding of 'digital' and embrace change with a positive mindset.
• Support with User Acceptance Testing (UAT) across all changes, from minor literature amendments to pod work.
• Assist the team manager with updating procedures and completing controls.
• Recognise and analyse trends, taking appropriate action.
• Communicate with key stakeholders, sharing important data and trend information.
• Lead by example, role modelling the expected Zurich behaviours.
• Engage in different projects and ad-hoc tasks, such as audit support and pod developments.
• Support with training within the team when not completed by the Trainer.
• Be available as a point of contact to assist team members.

Your skills and experience

• Capable of deputising in the absence of the Team Manager.
• Ideally AML Accredited or working towards it.
• Some experience within the servicing teams ideal.
• Ability to cover across different lines of business.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations with professionalism and empathy.
• Strong organisational skills and the ability to multitask effectively.
• A team player with a positive attitude and a commitment to providing exceptional customer service.

Our culture

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic. We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm,Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials

• Competitive salary.
• 12% defined non-contributory pension scheme.
• Annual company bonus.
• Income Protection.
• Life cover - four times your salary.
• Free Car Parking, including electric car charging points.

Time away

• 28 days holiday a year plus bank holidays.
• The option to buy up to an additional 20 days or sell some of your holiday.
• Three days paid volunteering.
• Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us

• Access to Private medical insurance.
• Virtual GP appointments.
• Free flu jab.
• Access to a wealth of support from our wellbeing partners.
• Flexible working.
• Free fruit on a Weekly basis

We're making a difference

• Creating a brighter, more sustainable future underpins all that we do here in Zurich. Our modern and sustainable office is BREEAM and SAGE Plus accredited.
• Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the IOM Staff Charity Fund.