Operations Training & Compliance Specialist

Zurich; Douglas; On-site; GBP 48,000 - 66,000; Full time

Benefits offered by this job

12% defined non-contributory pension

Annual company bonus

Income protection

Life cover - four times your salary

Free car parking

Private medical insurance

Job summary

Zurich on the Isle of Man is seeking a Training & Servicing Specialist to lead regulatory, operational and onboarding training across our Operations teams, while also supporting servicing activities during quieter periods. The role is ideal for someone passionate about coaching, structured learning and continuous improvement, with the flexibility to support operational teams when business needs require.

You will contribute to change initiatives and help raise training standards across the

Qualifications

• Experience in training, coaching or onboarding within an operations, servicing or financial services environment.
• Strong understanding of operational processes, controls and customer servicing activities.
• Knowledge of AML and World-Check requirements; accreditation or previous experience would be advantageous.
• Confident delivering training to individuals and groups, both virtually and face-to-face.
• Excellent communication and facilitation skills, with the ability to explain complex information clearly.
• Strong organisational and planning skills, with the ability to manage multiple priorities.

Responsibilities

• Deliver regulatory, mandatory and operational training across Operations teams.
• Design and facilitate induction programmes for new starters, providing coaching and support through to competency sign-off.
• Develop and maintain training materials, guidance documents and learning resources.
• Assess training effectiveness through feedback, performance data and quality outcomes, driving continuous improvement.
• Coordinate AML and World-Check accreditation activity, including training, assessments and refresher programmes.
• Maintain accurate training and accreditation records, ensuring compliance with regulatory and internal requirements.
• Monitor training completion and elevate gaps where appropriate.
• Partner with Team Managers, Servicing Specialists, SMEs and Compliance teams to identify training needs and support operational change.
• Deliver training for new systems, processes and business initiatives, supporting project and change activity where required.
• Use MI and trend analysis to identify capability gaps, forecast training demand and provide regular updates to stakeholders.
• Support Servicing Specialists and Operations teams with BAU activities during quieter training periods.

Skills

Training delivery

Coaching

Onboarding

AML knowledge

World-Check knowledge

Communication

Tools

MS Office

Job description

Zurich on the Isle of Man is seeking a Training & Servicing Specialist to lead regulatory, operational and onboarding training across our Operations teams, while also supporting servicing activities during quieter periods. The role is ideal for someone passionate about coaching, structured learning and continuous improvement, with the flexibility to support operational teams when business needs require.

You will contribute to change initiatives and help raise training standards across the