Operations Support Team Leader – Elevate Patient Experience

NHS Jobs; Chasetown; On-site; GBP 32,000 - 42,000; Full time

Job summary

Darwin Medical Practice in Lichfield and Burntwood areas seeks a Team Leader to support the Operations Support Manager and supervise Care Navigators, ensuring smooth day-to-day operations and high-quality patient services.

You will lead inductions, supervise staff, manage rosters, and help implement practice policies. The role requires strong organisational skills and a patient-centred approach to keep services running on a rota from 8.00am to 6.30pm.

Qualifications

• Participation in an annual performance review and maintaining own development record.
• Experience in healthcare or practice administration is advantageous.

Responsibilities

• Assist the Operations Support Manager to ensure the team provides an effective and timely service to the Practice and patients.
• Provide leadership for the team and foster a supportive environment.
• Deliver departmental training including new staff inductions and competency assessments.
• Ensure staff are kept up to date with regular updates and changes to processes.
• Manage staff absence cover and escalation of cover issues as needed.
• Review emis inboxes and process patient forms and information per working protocols.
• Reallocate appointments at short notice during times of clinical absence.
• Support the team in handling patient compliments and complaints to prevent escalation.
• Carry out day-to-day administration tasks as required.

Job description

Darwin Medical Practice in Lichfield and Burntwood areas seeks a Team Leader to support the Operations Support Manager and supervise Care Navigators, ensuring smooth day-to-day operations and high-quality patient services.

You will lead inductions, supervise staff, manage rosters, and help implement practice policies. The role requires strong organisational skills and a patient-centred approach to keep services running on a rota from 8.00am to 6.30pm.