Operations Support Specialist

DHL; Rugby; On-site; Confidential; Full time

Benefits offered by this job

Pension scheme

GP service

Retail discounts

Loans and mortgage advice

Job summary

DHL Supply Chain in the United Kingdom is seeking an organised Operations Support Specialist to help run the day-to-day transport operation in Rugby. You will manage bookings, generate reports and coordinate transport plans to ensure on-time deliveries.

The role suits someone with logistics or admin experience, proficient in Excel, detail-oriented, and comfortable communicating with customers and subcontractors. DHL offers a competitive benefits package.

Qualifications

• Experience in logistics, planning or administration.
• Confident using Excel and reporting.
• Excellent attention to detail and ability to spot discrepancies.
• Enjoy mixed admin and transport planning tasks.
• Comfortable communicating with customers, sites and subcontractors.

Responsibilities

• Create and maintain booking schedules and transport spreadsheets.
• Send booking information to delivery sites and customers.
• Produce Excel reports and analyse transport data.
• Cross-check TMS information against transport plans for accuracy.
• Investigate and resolve discrepancies between systems and movements.
• Support management and booking of subcontractors.
• Liaise with internal teams and external partners to ensure deliveries.
• Maintain accurate records and support transport planning.

Skills

Excel

Data analysis

Logistics planning

Administration

Customer communication

Prioritisation

Job description

Operations Support Specialist Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're looking for a highly organised Operations Support Specialist to support the day-to-day transport operation, ensuring bookings, reporting, and transport plans are managed accurately and delivered on time.

A typical day may involve

• Creating and maintaining booking schedules and transport spreadsheets.
• Sending booking information to delivery sites and customers.
• Producing Excel reports and analysing transport data.
• Cross-checking Transport Management System (TMS) information against transport plans to ensure accuracy.
• Investigating and resolving discrepancies between systems and planned movements.
• Supporting the management and booking of subcontractors.
• Liaising with internal teams and external partners to ensure deliveries run smoothly.
• Maintaining accurate records and supporting the wider transport planning function.

This role would suit people who

• Have experience in logistics, planning, or administration (Transport experience is beneficial).
• Are confident using Excel and enjoy working with data and reports.
• Have excellent attention to detail and can spot discrepancies quickly.
• Enjoy working in a role that combines administration and transport planning activities.
• Are comfortable communicating with customers, sites, and subcontractors.
• Can manage multiple priorities in a fast-paced environment.

Why join us?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice

Who we are

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an inclusive workplace

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.