Operations Support & Service Supervisor – National Travel

DHL; Roe Green; On-site; Confidential; Full time

Benefits offered by this job

Free parking

Blue Light Card eligibility

Flexible working

12-week induction programme

24/7 confidential GP service

Pension scheme (up to 8% employer)

Travel reimbursement

Job summary

DHL is seeking an Operations Support and Service Supervisor on a permanent full-time basis to support the HMPPS contract across the North of England. The role covers warehouses and service locations, managing staff absences and training, with regular travel between sites.

You will work with Warehouse Managers and the Regional Operations Manager to ensure health and safety compliance and handle operational documentation, including change requests. A company vehicle is provided after qualification.

Qualifications

• Experience in logistics or similar engagement level role.
• Experience of managing a team.
• Strong time management and ability to prioritise workload.
• Excellent verbal and written communication skills.
• IT skills and working knowledge of Microsoft packages.

Responsibilities

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training.
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Support the Regional Operations Manager and Head of Operations with canteen-related issues, while contributing to project delivery and continuous improvement.
• Ensure adherence to health and safety standards and assist in implementing operational strategies.
• Ensure all relevant DHL operational documents are completed accurately and timely, including change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

Skills

Logistics experience

Team management

Time management

Communication skills

Microsoft Office

Full UK Driving Licence

Tools

MS Office

Job description

DHL is seeking an Operations Support and Service Supervisor on a permanent full-time basis to support the HMPPS contract across the North of England. The role covers warehouses and service locations, managing staff absences and training, with regular travel between sites.

You will work with Warehouse Managers and the Regional Operations Manager to ensure health and safety compliance and handle operational documentation, including change requests. A company vehicle is provided after qualification.