Operational Support and Service Supervisor

DHL; Roe Green; On-site; Confidential; Full time

Benefits offered by this job

Free parking

Blue Light Card eligibility

Flexible working

12-week induction programme

24/7 confidential GP service

Pension scheme (up to 8% employer)

Travel reimbursement

Job summary

DHL is seeking an Operations Support and Service Supervisor on a permanent full-time basis to support the HMPPS contract across the North of England. The role covers warehouses and service locations, managing staff absences and training, with regular travel between sites.

You will work with Warehouse Managers and the Regional Operations Manager to ensure health and safety compliance and handle operational documentation, including change requests. A company vehicle is provided after qualification.

Qualifications

• Experience in logistics or similar engagement level role.
• Experience of managing a team.
• Strong time management and ability to prioritise workload.
• Excellent verbal and written communication skills.
• IT skills and working knowledge of Microsoft packages.

Responsibilities

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training.
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Support the Regional Operations Manager and Head of Operations with canteen-related issues, while contributing to project delivery and continuous improvement.
• Ensure adherence to health and safety standards and assist in implementing operational strategies.
• Ensure all relevant DHL operational documents are completed accurately and timely, including change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

Skills

Logistics experience

Team management

Time management

Communication skills

Microsoft Office

Full UK Driving Licence

Tools

MS Office

Job description

Job Title: Operations Support and Service Supervisor - HMPPS ContractPay Rate: 32,500 + Company Vehicle after qualifying periodContract Type: Permanent (Full-Time 40 hours per week)Shift patterns: Monday to FridayGrade: MThis is a national role, with the successful applicant required to support operations predominantly across the North of England. The successful candidate will need to be flexible and willing to travel to all sites within the contract as required. A company vehicle may be provided, or the successful applicant may use their own vehicle, with mileage and agreed travel expenses fully reimbursed in line with company policy.The role will also require occasional overnight stays, depending on site location and business requirements. Applicants should therefore be comfortable with regular travel and staying away from home when necessary.HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and
distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.WHAT YOU'LL DOProvide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering trainingAssist Warehouse Managers with onboarding, staff development, and recruitment. Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement Ensure adherence to health and safety standards and assist in the implementation of operational strategies.Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.Comply with all Prison Service regulations, including security.THIS ROLE WOULD SUIT PEOPLE WHO
HAVELogistics or similar engagement level job experience, preferable but not essentialExperience of Managing a TeamExcellent Time Management skills and ability to prioritise workloadStrong communication skills both verbal and writtenIT skills and working knowledge of Microsoft packages3 years current UK address historyFull UK Driving LicenceWHY JOIN US?Free parkingEligibility to apply for a Blue Light Card (discounts across retail, travel and more)We're happy to talk about flexible working - just ask about alternative patterns at interview12-week induction programme to get you up to speedFree confidential 24/7 GP serviceHundreds of retail and lifestyle discountsGenerous pension scheme (up to 8% employer contribution)Affordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of
industries including retail, automotive, healthcare and more.BUILDING AN INCLUSIVE WORKPLACEAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.Job SummaryJob number: 44204Profession: Operations