Operational Support and Service Supervisor

DHL Group; Hatfield; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company vehicle

Mileage reimbursement

Job summary

DHL Supply Chain in the United Kingdom is seeking an experienced Operations Support professional to strengthen our warehouses and service locations with a national remit across London and the M25 corridor. You will cover staff absences, assist with onboarding, and support recruitment while remaining flexible for travel to sites as required.

The role requires strong time management, clear communication, and the ability to lead a small team.

Qualifications

• Logistics or similar engagement level job experience.
• Experience of Managing a Team.
• Excellent Time Management skills and ability to prioritise workload.
• Strong communication skills both verbal and written.
• IT skills and working knowledge of Microsoft packages.
• 3 years current UK address history.
• Full UK Driving Licence.

Responsibilities

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training.
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement.
• Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
• Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

Skills

Time management

Communication skills

Team management

UK address history

Driving licence

Tools

MS Office

Job description

• Pay Rate: £32,500
• Contract Type: Permanent (Full-Time 40 hours per week)
• Shift patterns: Monday to Friday
• Grade: M

This is a national role, with the successful applicant required to support operations predominantly across London and the surrounding M25 area. The successful candidate will need to be flexible and willing to travel to all sites within the contract as required.

A company vehicle may be provided, or the successful applicant may use their own vehicle, with mileage and agreed travel expenses fully reimbursed in line with company policy.

The role will also require occasional overnight stays, depending on site location and business requirements. Applicants should therefore be comfortable with regular travel and staying away from home when necessary.

HMPPS provides prisoners with the means to order goods using their own funds. At DHL, our role is to manage the picking, packing and distribution of these orders. No two days on our HMPPS contract are the same! You will play an integral role in the prisoner's lives, working with a diverse team to support their rehabilitation.

WHAT YOU'LL DO

• Provide operational support across warehouses and service locations by covering staff absences, filling gaps, and delivering training
• Assist Warehouse Managers with onboarding, staff development, and recruitment.
• Support the Regional Operations Manager and Head of Operations with canteen-related issues at DHL and HMP sites, while contributing to project delivery and continuous improvement
• Ensure adherence to health and safety standards and assist in the implementation of operational strategies.
• Ensuring all relevant DHL operational documents are completed accurately/timely inclusive of change requests.
• Ensure all delivery queries are reported to Warehouse Manager/Supervisors/Transport Team.
• Comply with all Prison Service regulations, including security.

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• Logistics or similar engagement level job experience, preferable but not essential
• Experience of Managing a Team
• Excellent Time Management skills and ability to prioritise workload
• Strong communication skills both verbal and written
• IT skills and working knowledge of Microsoft packages
• 3 years current UK address history
• Full UK Driving Licence

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

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