Operations Support & Scheduling Controller

Carlisle Support Services; Luton; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Health and Wellbeing Plans

23 days holiday increasing to 25 after

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Job summary

Carlisle Support Services is seeking an Operations Support Team Controller to provide excellent service and support to our frontline employees, customers and future employees, ensuring delivery of all tasks on each shift. You will be the central point for Carlisle Support Services for all stakeholders.

Your role includes managing rosters, attendance, payroll input, incident reporting and KPI data; coordinating with contract teams and clients to resolve issues promptly.

Qualifications

• Good phone manner.
• Good problem-solving skills.
• Supervisory/training experience within a team.
• Broad experience of scheduling.
• Broad experience of operational systems.
• Good PC skills.
• Able to collect and analyse information and quickly grasp issues.
• Excellent attention to detail.
• Ability to influence staff at all levels.
• Well-developed communication skills both verbal and written.
• Ability to work autonomously and as a member of the team as required.

Responsibilities

• Manage booking on and off across all shifts.
• Manage absences through contract process.
• Manage gaps in rosters as agreed with contract teams.
• Communicate outstanding arbitrations to management teams.
• Enter payroll information for labour-only contracts (cleaning).
• Manage helpdesk ticketing system communications, resolutions and closures.
• Complete lone worker checks.
• Support employee queries and communicate as needed.
• Produce ID
• Support large event resourcing
• Complete incident reports and distribute to relevant parties.
• Log faults timely and actively manage jobs.
• Inform operations management of faults to enable resolution within KPIs.
• Produce monthly KPI data from Work-IT as directed by Head of Operations for Cleaning.
• Request extensions from the client when access issues occur.
• Generate POs for third party service providers in response to faults/jobs.
• Support candidates through application and vetting process and complete ID checks.
• Assign candidates to inductions and monitor completion.
• Monitor social media and contact staff actively seeking work.

Skills

Phone manner

Problem solving

Supervisory experience

Scheduling

Operational systems

PC skills

Attention to detail

Communication skills

Autonomy

Influence staff

Job description

Carlisle Support Services is seeking an Operations Support Team Controller to provide excellent service and support to our frontline employees, customers and future employees, ensuring delivery of all tasks on each shift. You will be the central point for Carlisle Support Services for all stakeholders.

Your role includes managing rosters, attendance, payroll input, incident reporting and KPI data; coordinating with contract teams and clients to resolve issues promptly.