Operations Support Controller – Scheduling & Payroll

Carlisle Support Services; Woodside; On-site; GBP 27,000 - 39,000; Full time

Benefits offered by this job

Health and wellbeing plans

23–25 days holiday

Discounts and cashback

Volunteering days

Employee assistance program

Refer a Friend scheme

Cycle to Work

Job summary

Carlisle Support Services is seeking an Operations Support Team Controller to centralise support for frontline staff, customers and potential hires. You will oversee bookings, attendances, roster gaps, and payroll data for labour-only contracts while managing the helpdesk and KPI reporting.

The role requires strong communication, problem-solving, and supervisory skills, with the ability to work autonomously within a team environment.

Qualifications

• Strong scheduling experience across shifts and contracts.
• Proven ability to analyse information and identify issues quickly.
• Excellent communication skills, both verbal and written.
• Experience supervising or training a team.
• Proficient in standard PC applications and reporting tools.

Responsibilities

• Manage book on and book off process across all shifts.
• Handle absences and roster gaps as per contract guidance.
• Communicate outstanding arbitrations to management teams.
• Enter payroll information for labour-only contracts.
• Manage helpdesk ticketing, resolution and closure.
• Run lone worker checks and support employee queries.
• Produce ID and oversee inductions for candidates.
• Monitor social media for staffing opportunities.
• Generate KPIs monthly as directed by Head of Operations for Cleaning.

Skills

Good phone manner

Problem solving

Supervisory training

Scheduling experience

Operational systems

PC skills

Analytical thinking

Attention to detail

Influencing staff

Verbal and written communication

Autonomous and team work

Job description

Carlisle Support Services is seeking an Operations Support Team Controller to centralise support for frontline staff, customers and potential hires. You will oversee bookings, attendances, roster gaps, and payroll data for labour-only contracts while managing the helpdesk and KPI reporting.

The role requires strong communication, problem-solving, and supervisory skills, with the ability to work autonomously within a team environment.