Operations Support Lead: Scheduling & KPI Management

Carlisle Support Services; Luton; In loco; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and Wellbeing Plans

23 days paid holiday increasing to 25

Discounts and Cashbacks

Paid Volunteering days

Employee Assistance Program

Refer a Friend Scheme

Cycle to Work Scheme

Descrizione del lavoro

Carlisle Support Services is seeking an Operations Support Team Controller to provide excellent service to our frontline staff and customers, acting as the central point for stakeholders across shifts.

Your role covers book on/off, absence management, rostering gaps, payroll input for cleaning contracts, and KPI reporting, while supporting employee queries and inductions within the contract teams.

Competenze

• Experience supervising a team or training staff.
• Broad scheduling experience across shifts and contracts.
• Familiarity with operational systems and payroll basics.
• Strong problem solving and attention to detail.
• Excellent written and verbal communication skills.

Mansioni

• Oversee book on/off across all shifts and manage absences.
• Fill gaps in rosters in agreement with contract teams.
• Liaise with management to resolve arbitrations and faults.
• Enter payroll data for labour-only contracts and cleaning.
• Manage helpdesk tickets and close incidents promptly.
• Run KPI data and report to Head of Operations.
• Support employee vetting, inductions and social outreach.
• Produce IDs and coordinate large event resourcing.
• Log faults timely and inform operations for resolution.

Conoscenze

Phone etiquette

Problem solving

Supervisory experience

Scheduling

Operational systems

PC skills

Information analysis

Attention to detail

Influence and communication

Autonomy

Descrizione del lavoro

Carlisle Support Services is seeking an Operations Support Team Controller to provide excellent service to our frontline staff and customers, acting as the central point for stakeholders across shifts.

Your role covers book on/off, absence management, rostering gaps, payroll input for cleaning contracts, and KPI reporting, while supporting employee queries and inductions within the contract teams.