Operations Support Manager: Lead & Elevate Hospitality Ops

WSH Group; United Kingdom; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Birthday additional holiday.

3 days volunteering days.

3 days grandparent leave.

24 weeks of enhanced maternity leave.

Secondary career leave.

Wedding/commitment day leave.

Free meals on shift.

Bespoke development training.

Pension and life insurance.

Discounts available from the Perkbox

Wellbeing hub.

Access to employee assistanceprogramme

Cycle to work scheme.

Job summary

BaxterStorey is seeking an Operations Support Manager to oversee operational functions across a key area, lead a team of support staff, and implement strategies to improve efficiency. You will drive continuous improvement, monitor performance, and ensure service excellence that aligns with company standards.

The role emphasizes leadership, stakeholder management, and the ability to adapt to changing business needs while maintaining a strong focus on customer service and teamwork.

Qualifications

• Proven experience in operations management, preferably in a support oriented role.
• Strong leadership and staff development capabilities.
• Excellent organisation and problem-solving skills with keen attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversee operational functions and supervise a team of support staff.
• Conduct regular team meetings and communicate targets and information.
• Develop and implement strategies to improve operational effectiveness.
• Monitor performance, conduct appraisals, and develop staff development plans.
• Ensure compliance with regulations and BaxterStorey standards.

Skills

Leadership

Team management

Organisational skills

Problem solving

Communication

Attention to detail

Customer focus

Tools

Software applications

Job description

BaxterStorey is seeking an Operations Support Manager to oversee operational functions across a key area, lead a team of support staff, and implement strategies to improve efficiency. You will drive continuous improvement, monitor performance, and ensure service excellence that aligns with company standards.

The role emphasizes leadership, stakeholder management, and the ability to adapt to changing business needs while maintaining a strong focus on customer service and teamwork.