Multi-Site Hospitality Operations Leader

BaxterStorey; Dartford; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

35 days holiday

Birthday holiday

Pension and life insurance

Discounts via Perkbox

Employee assistance programme

Cycle to work scheme

Free meals on shift

Job summary

BaxterStorey is seeking an exceptional Operations Manager to lead a portfolio of high‑profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences daily. This role balances creativity with profitability, coaching talented managers to run their businesses with confidence within a supportive region.

You’ll champion talent development, build innovative food-led experiences, and drive commercial growth while staying aligned with BaxterStorey’s

Qualifications

• Proven experience managing large-scale, multi-site operations in catering and hospitality.
• Analytical mindset with ability to interpret financial data and customer insights to shape winning strategies.
• Track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Responsibilities

• Maximise performance of the team through positive and effective leadership, combined with support and coaching.
• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
• Ensure all company and legislative Health & Safety requirements are achieved.
• Identify new opportunities and develop strategies for maximising them.
• Stay updated on market trends.
• Mobilise and support new locations.

Skills

People management

Client relationship management

Operational leadership

Financial analysis

Health & safety

Job description

BaxterStorey is seeking an exceptional Operations Manager to lead a portfolio of high‑profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences daily. This role balances creativity with profitability, coaching talented managers to run their businesses with confidence within a supportive region.

You’ll champion talent development, build innovative food-led experiences, and drive commercial growth while staying aligned with BaxterStorey’s