Hospitality Operations Leader | Multi-Site Growth

BaxterStorey; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

35 Days holiday

Birthday leave

Maternity leave 24 weeks

Volunteer days

Grandparent leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Development training

Job summary

BaxterStorey in London is seeking an exceptional Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day. This role balances creativity with profitability and develops talent to run successful hospitality operations.

The successful candidate will drive commercial growth, mentor leaders, and maintain strong client relationships while upholding safety, quality, and brand standards

Qualifications

• Proven experience managing large-scale, multi-site operations in the catering and hospitality industry.
• Analytical mindset, with the ability to interpret financial data and customer insights to shape winning strategies.
• A track record of driving innovation in food services and embracing new trends.
• Strong presentation skills and the charisma to influence stakeholders at all levels.
• A leader who champions health & safety, diversity, and inclusion.
• Natural people developer with a focus for training, motivating, and building high-performing teams.
• A foodie at heart, with a genuine passion for the industry and an insatiable appetite for growth.

Responsibilities

• Maximise performance of the team through positive and effective leadership, combined with support and coaching
• To form and maintain a culture where individual and team development is encouraged, service standards are constantly reviewed and improved upon.
• Ensure all company and legislative Health & Safety requirements are achieved
• Identify new opportunities and develop strategies for maximising them
• Stay updated on market trends.
• Mobilise and support new locations

Skills

Operations management

Hospitality leadership

Financial data analysis

Stakeholder influence

Health & safety leadership

People development

Food industry passion

Job description

BaxterStorey in London is seeking an exceptional Operations Manager to lead a portfolio of high-profile clients, inspiring Account and General Managers to deliver outstanding food, service, and guest experiences every day. This role balances creativity with profitability and develops talent to run successful hospitality operations.

The successful candidate will drive commercial growth, mentor leaders, and maintain strong client relationships while upholding safety, quality, and brand standards